Temu Customer FAQ

If you canceled an order and it was still shipped, please check the cancellation confirmation you received. Depending on the timing, the order may have been processed before your cancellation was complete. If you receive the item, you can return it following the return policy guidelines. For specific concerns about your order, please refer to the most up-to-date contact information right here on this page.

To unsubscribe from Temu, look for an "unsubscribe" link at the bottom of any email you've received from them. Click the link and follow the instructions to complete the process.

We apologize for the inconvenience. You can request a return or exchange through our return process. Ensure the tennis shoes are in their original, unused condition.

We're sorry to hear about the delivery issue. Please check the order details and confirm the address entered during the purchase. If the address was correct, you might need to follow up with the delivery service or check with neighbors.

If you receive a duplicate order, please review Temu's order issues policy found in your account's order history and contact their customer service for assistance.