How Do I Return or Exchange an Item to Tbdress?

If you have recently placed an order on the TBdress website and would like to initiate a return or exchange a TBdress item, this guide will help you.

You shop with TBdress because the company offers stylish, well-priced clothing. However, what happens if you have an issue with your most recent order and you would like to initiate a return or exchange? Luckily, returning a product to TBdress is a simple process that starts with contacting the company customer service team.

To discover how you can easily return a TBdress item or exchange a TBdress item, read this easy-to-follow guide.

Ensure Your Items are Eligible For Return

Before you can return a TBdress item or exchange a TBdress item, check that the item you wish to send back is actually eligible for return.

The company has a 30-day return policy for most items. Therefore, if you received your order within the last 30 days, you should be able to return the items. However, TBdress has a seven-day return policy for wedding dresses, special occasion items, and wigs. In addition, underwear and swimwear are not eligible for return.

All items for return must be in a new and unworn condition. TBdress does not accept returns on worn or damaged items.

Visit the Company Website

If your item is eligible for a return, sign in to the TBdress company website, using the Sign In option on the top right-hand corner of the home page. Once you have logged in, you need to open a dispute. This allows you to contact the TBdress customer service representatives and initiate your return.

How to Initiate a Return

Once you have opened your dispute, you must provide relevant information regarding your items and the reason you would like to return them. The information you need to provide includes:

• The item's order number
• The item you would like to return
• The reason for your return
• Whether you would like a refund or exchange

After you have provided the relevant information, the TBdress team can begin the return or exchange process.

Return Your Item

Finally, fill out the return and exchange card that came in your original order package, and seal it securely inside your parcel with the item you're returning.

You can then take your parcel to your local USPS location and return your TBdress item. Your refund or exchange should be processed within two to seven days.

Contact TBdress

If you have read through this guide thoroughly, but are still unsure of how to return or exchange an item to TBdress, you need to contact the company customer service team via email.

When you contact TBdress directly via email, the company response time is an average of three hours. However, this can take up to 24 hours on weekdays and 48 hours on weekends.