Do I have to pay for return shipping?
Yes, customers are responsible for the return shipping cost. TBDress does not provide free return shipping and requires customers to cover the cost of shipping the items back to their designated return address. This policy ensures fair and efficient handling of returns. However, in cases where customers receive incorrect or defective items, TBDress will bear the return shipping cost and provide a full refund or exchange. To expedite the return process and minimize costs, customers are advised to carefully review the sizing and measurement charts, as well as product descriptions, to make informed purchasing decisions. TBDress is committed to providing excellent customer service and aims to resolve any issues promptly and satisfactorily.
Answered May 3, 2024
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