StudentUniverse Customer FAQ

If you did not receive your baggage insurance agreement, please check your email's spam or junk folder, as it may have been filtered there. If you still cannot find it, there may be a link to the most up-to-date contact information right here on this page to assist you further.

If you need to amend your passport information on StudentUniverse, it’s important to address this immediately. However, StudentUniverse does not directly facilitate changes to passport information. Please contact your airline directly to rectify this issue. Be aware, airlines often charge a fee for changes, hence, it’s imperative to provide accurate passport information at the time of booking. Remember, the name on your reservation must match your name as it appears on your passport.