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StudentUniverse Customer FAQ

Top Answers & How-to Guides

What is StudentUniverse's Phone Number?

The question we are asked most often is about how to talk to StudentUniverse customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I book flights for someone else using my account?

Yes, you can book flights for someone else using your StudentUniverse account. Our platform allows you to book flights on behalf of...

What are the refund and cancellation policies for flights and hotels?

At StudentUniverse, we understand that plans can change, so we offer flexible refund and cancellation policies for flights and hotels....
Ask any question you have about StudentUniverse customer service, get an answer now.

Recent StudentUniverse Customer Questions

I never received my baggage insurance agreement

If you did not receive your baggage insurance agreement, please check your email's spam or junk folder, as it may have been filtered there. If you still cannot find it, there may be a link to the most up-to-date contact information right here on this page to assist you further.
Asked Dec 12, 2024 9:56 PM

changes in passport information

If you need to amend your passport information on StudentUniverse, it’s important to address this immediately. However, StudentUniverse does not directly facilitate changes to passport information. Please contact your airline directly to rectify this issue. Be aware, airlines often charge a fee for changes, hence, it’s imperative to provide accurate passport information at the time of booking. Remember, the name on your reservation must match your name as it appears on your passport.
Asked Apr 10, 2024 9:02 PM

Help me with my StudentUniverse customer service issue

Booking Assistance

Can I book flights for someone else using my account?

Yes, you can book flights for someone else using your StudentUniverse account. Our platform allows you to book flights on behalf of...

Are there any discounts available for group bookings?

Yes, StudentUniverse offers discounts for group bookings. If you are traveling with a group of friends, classmates, or colleagues,...

Verification Documents

What documents do I need to provide to verify my student status?

To verify your student status with StudentUniverse, you will need to provide one of the following documents: 1. Current student ID card: You can simply upload a clear photo or scan of your valid and current student identification card issued by your educational institution. 2. Acceptance letter: If you have been recently accepted into a school but haven't received your student ID yet, you can submit a copy of your acceptance letter instead. 3. Transcript: In case you don't have a student ID card or acceptance letter, you can provide an official academic transcript or a letter from your school registrar. It should clearly state your enrollment and current standing as a student. Please ensure that any documentation you provide clearly includes your name, the institution's name, and the current academic term/year. Once you have one of these documents, you can easily verify your student status and unlock exclusive travel deals with StudentUniverse....

Booking Changes

Can I cancel or make changes to my booking?

Yes, you can cancel or make changes to your booking with StudentUniverse. However, please note that cancellation and change policies...

Payment Methods

What payment methods are accepted on StudentUniverse?

StudentUniverse accepts various payment methods to provide convenience for students. Our platform supports payments through major credit...

Baggage Allowance

What is the baggage allowance for flights booked on StudentUniverse?

The baggage allowance for flights booked on StudentUniverse varies depending on the airline and fare type selected. Generally, most...

Travel Insurance

Is travel insurance included in my booking?

No, travel insurance is not included in your booking. At StudentUniverse, we offer travel insurance as an optional add-on to ensure...

Refund and Cancellation Policies

What are the refund and cancellation policies for flights and hotels?

At StudentUniverse, we understand that plans can change, so we offer flexible refund and cancellation policies for flights and hotels....
We look to the StudentUniverse issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
StudentUniverse issues reported to GetHuman
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