StudentUniverse Customer Service Issues

Dear Sir or Madam, I am a student from Bangladesh named Anik Mitra, who has been accepted to study M.Sc. in Microelectronics and Microsystems at TU Hamburg, Germany. I am planning to fly from Berlin to Bangladesh during the last week of September [redacted]. I am considering purchasing my air ticket through Studentuniverse. I have a MasterCard debit card with a transaction limit of USD [redacted] and a daily limit of BDT [redacted] (approximately USD [redacted]). The ticket price during the last week of September falls below USD [redacted]. If it's possible to split the transaction into two, for example, the first charge of USD [redacted] and the second charge of USD [redacted] to work within my card's limit, I would greatly appreciate your assistance with this matter. Thank you for your help.

Hello, I have a trip scheduled from Hyderabad to Dallas on January 30, but my university has just announced that classes will start on January 7. I need to change my trip. After speaking to customer service, they mentioned a cancellation fee of $[redacted]. I kindly request to waive this fee as I am a student and unable to afford it on top of the price difference for the new ticket. I am willing to pay the fare difference. This change is unexpected, and I would have opted for travel insurance if I had known. My round trip ticket cost $[redacted], booked on December 10 with the return flight on January 30. I appreciate your understanding of my situation as a student. Thank you.

Hello, my name is Zachary Crawford, and I booked a flight through your service for April 30th from Paris to Washington DC. I am inquiring if it is possible to change my flight to April 2nd and have the destination changed to Atlanta Airport. I need to make this adjustment to return to the Georgia Institute of Technology in time to finish my semester. I attempted to modify my flight through United Airlines but was advised to contact the ticket seller. Is it feasible to shift my current flight to Atlanta on April 2nd instead of Washington DC on April 30th? If not, could I cancel my existing reservation and receive a refund to facilitate purchasing the necessary flight?

Dear Student Universe, I am writing regarding my flight to China with the code RREXMZ. I spoke with a customer service representative yesterday regarding a waiver that was supposed to be available by 9 AM EST yesterday. I was advised to contact SU after that time to inquire about the refund. As I have not received any updates, I would like to follow up now. I understand your team is working diligently, but I am eager to secure my refund before my flight on 3/10 to prevent any issues. If I do not receive a response before my departure, I will proceed with a chargeback. Thank you, Liam E.

Hello, I require assistance in canceling a flight reservation I purchased. I have attempted to contact Student Universe twice today, expecting a callback. In case you need to get in touch, my phone number is [redacted]. I have unintentionally booked two flights and now need to cancel the flight from Seattle (SEATAC) to SFO scheduled for March 13th with a return on March 22nd via Alaska Airlines. This is a round trip ticket, and I am hoping for a credit refund if possible. My name is Natalie MacIlwaine, and the reservation code for StudentUniverse is EYNUYZ, while for Alaska Airlines, it is BCBRBA.

Hello, I made a flight reservation on your website 1.5 months ago for a trip from Sydney to London round trip via Hong Kong with Virgin Australia/Atlantic scheduled for May 7th, [redacted], and returning on July 30th, [redacted]. I initially received a confirmation email, but upon checking today, I noticed that the flight itinerary seems incorrect. The confirmation indicates a flight from London to London via Hong Kong, with no mention of the Sydney legs of the journey except for the departure date on May 6th. This situation has left me puzzled. I paid $[redacted] for this flight, carefully reviewing all details during booking. The attached screenshot from the app illustrates what I am seeing. My reservation code with Student Universe is HAJXEJ, and my ticket number is [redacted][redacted]. The invoice number is [redacted]-LQSA8SRUAU7, under the name E. Burton. I contacted Virgin Australia, but they have no record of my Sydney departure. Unfortunately, their phone lines are busy. I am eagerly awaiting your prompt assistance on this matter.

Dear [redacted], I am writing to address a matter concerning my mother, Kalia Kolandaveloo's flight back to Singapore on March 24, [redacted], with flight details as follows: SQ278 (Adelaide to Singapore). Her Singapore airline reservation code is VHSTI8. Due to recent restrictions announced by the Singapore government regarding foreigners entering the country without special permission amidst the coronavirus pandemic, we are left with no choice but to cancel the flight. Additionally, considering my mother's age of 68 years, she falls into a vulnerable category during this time. We have attempted to contact our travel agent, Student Universe, without success, and also faced challenges reaching out to both the SIA offices in Adelaide and Singapore. Following advice from the Singapore Airlines customer service at Adelaide airport, we are now seeking a full refund for the canceled flight. We are willing to provide any necessary documentation to support our refund request. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance. Warm regards, Renuka

Hello, I hope this email finds you well. I wanted to inform you that I am encountering issues with my upcoming flight from Nice to Australia scheduled for 17 July. Regrettably, the Dohar-Melbourne portion of my flight has been cancelled. Consequently, I urgently need to make changes to fly to Sydney instead of Melbourne on the same day. Despite numerous attempts to contact Student Universe and Qatar regarding this matter, I have not received any personalized responses. Given the time sensitivity of my situation, I would greatly appreciate swift assistance in changing my flight from QR [redacted] (Dohar-Melbourne) to QR [redacted] (Dohar-Sydney). Thank you for your understanding and prompt attention to this matter. Best regards, Sherryl SMITH

I called this morning at 9.30 am but was put on hold for an hour and then disconnected. I called again and requested a call back on a landline but never received one. After providing my mobile number for a call back, no one has returned my call as of 5.15 pm. My number is [redacted]. I am trying to cancel my husband's flight for Thursday due to flu symptoms and the need to isolate. He won't be able to board the plane, and we're seeking a flight credit. Thanks, C. Lightfoot for G. McNair.

Hello, my name is Mounica Velugula. I recently booked a flight from GMR Hyderabad International Airport (HYD) to Dallas Ft Worth International (DFW) with connecting flights on Emirates Airlines. Today, I received an email requesting my credit card details and personal information like my ID and photo to confirm the payment, which seems suspicious. I am attempting to reach out to customer support for confirmation on my flight booking status. The details from my booking are as follows: StudentUniverse Reservation Code: ZOEQMT, Emirates Reservation Code: B4RTWN, Ticket Number: [redacted][redacted]. Please review the information provided and get back to me. Your prompt response is greatly appreciated. Thank you.

I am seeking a refund of $[redacted].94 for my canceled flight. I reached out to StudentUniverse on December 7, [redacted], regarding a trip impacted by the airline canceling flights due to border closures amid the COVID outbreak. Despite the airline canceling the flights, I have not yet received my refund. Reservation Code: FSPVZH Invoice Number: [redacted]-TJARIB4OUS8 Airline: British Airways Flight Number: BA [redacted] Confirmation Number: 3MPBYE

I am seeking a refund of $[redacted].94 for flights. I reached out to StudentUniverse on December 7th, [redacted], regarding a refund for flights that were canceled by the airline. The cancellation was a result of the country's borders being closed due to a COVID outbreak, which prevented inbound flights. Unfortunately, the refund has not been processed yet. Here are some relevant details: Reservation Code: FSPVZH Invoice Number: [redacted]-TJARIB4OUS8 Airline: BRITISH AIRWAYS Flight Number: BA [redacted] Confirmation Number: 3MPBYE