Updated September 8, 2025

SmartBuyGlasses.com Customer FAQ

Recent SmartBuyGlasses.com Customer Questions

Help me with my SmartBuyGlasses.com customer service issue

Returns and Exchanges

How Do I Return My Item to SmartBuyGlasses.com?

If you aren't satisfied with something you bought from SmartBuyGlasses, you can return it for a refund or exchange if you make...

Can I cancel my order after it has been placed?

The ability to cancel an order after it has been placed on SmartBuyGlasses.com depends on the order's status and specific...

What is your return policy for prescription eyewear?

SmartBuyGlasses.com allows returns on prescription eyewear within about thirty days, provided the items are new and unused with...

Can I exchange my eyeglasses for a different style?

SmartBuyGlasses.com offers a return and exchange policy that likely permits style exchanges for eyeglasses. Customers should...

What is your refund policy?

SmartBuyGlasses.com has a refund policy that allows customers to return unused and undamaged eyewear within 14 to 30 days....

How do I track my order?

To track an order from SmartBuyGlasses.com, customers should go to the website's order tracking area, enter their order number...

How long does it take to process an order?

The processing time for an order at SmartBuyGlasses.com usually takes between one to three business days, depending on item...

Do you offer international shipping?

SmartBuyGlasses.com usually provides international shipping to many countries, allowing customers to choose their shipping...

What is the process for receiving a replacement pair?

To receive a replacement pair of glasses from SmartBuyGlasses, customers should review the return policy and log into their...

What is the warranty policy for SmartBuyGlasses.com?

SmartBuyGlasses.com generally provides a warranty that addresses defects in materials and workmanship for a defined duration...

Do you have a store locator for in-person fittings?

SmartBuyGlasses.com mainly functions as an online retailer without a store locator for in-person fittings. They offer a virtual...

Do you offer prescription lenses for all frames?

SmartBuyGlasses.com provides prescription lenses for many frames but not all styles are compatible, especially very small or...

Do you offer a try-on service for eyeglasses?

SmartBuyGlasses.com offers a virtual try-on feature utilizing augmented reality, allowing customers to visualize eyewear on...

How do I know what size glasses I need?

To find the correct glasses size, measure an existing pair for key dimensions like lens width and temple length. Alternatively,...

Can I add lens coatings or tints to my order?

SmartBuyGlasses.com generally provides various lens coatings and tints, such as anti-reflective, scratch-resistant, and UV...

How do I care for my eyeglasses?

To care for eyeglasses, wash your hands before handling them, clean with a microfiber cloth, and use mild soap with lukewarm...

What payment methods are accepted on SmartBuyGlasses.com?

SmartBuyGlasses.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express,...

Do you offer any discounts or promotions?

SmartBuyGlasses.com often has a variety of discounts and promotions, including seasonal sales and special offers on certain...

We look to the SmartBuyGlasses.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

SmartBuyGlasses.com issues reported to GetHuman

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