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Simon Property Group, Inc. Customer FAQ

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Mall Operations

What are the hours of operation for Simon malls?

The hours for Simon malls generally vary by location and day, mostly opening around 10:00 AM and closing between 8:00 PM and...
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Do Simon malls have wheelchair accessibility?

Simon Property Group, Inc. focuses on providing wheelchair accessibility in its malls, ensuring features like ramps, elevators,...
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What amenities are available at Simon malls?

Simon malls, owned by Simon Property Group, Inc., offer various amenities to enhance the shopping experience. These include...
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Is there an app available for navigating Simon malls?

Simon Property Group, Inc. has an app called "Simon" that enhances navigation at their malls. It features store locations,...
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Are there charging stations for electronic devices at Simon malls?

Many Simon malls provide charging stations for electronic devices, enhancing the shopping experience. Availability varies by...
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Customer Programs

What is the Simon Rewards program?

The Simon Rewards program is a loyalty initiative by Simon Property Group that enhances the shopping experience. Members earn...
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Are there any loyalty programs for frequent visitors to Simon malls?

Simon Property Group, Inc. has programs for regular visitors, notably "Simon Rewards," which allows members to earn points for...
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How can I provide feedback about my experience at a Simon mall?

Customers can provide feedback about their experiences at a Simon mall through the official Simon website, social media...
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Events and Promotions

Are there any upcoming events or promotions at Simon malls?

Simon Property Group, Inc. frequently organizes various events and promotions at its malls, enhancing the shopping experience...
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Are there seasonal events or activities for families at Simon malls?

Simon Property Group, Inc. offers various seasonal events for families at its malls, including holiday celebrations and themed...
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Policies and Guidelines

What is Simon Property Group, Inc.'s customer satisfaction policy?

Simon Property Group, Inc. emphasizes exceptional customer service to enhance visitor experiences, focusing on cleanliness,...
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What are the rules regarding pets in Simon malls?

Simon Property Group, Inc. typically prohibits pets in their malls due to safety and health regulations, with service animals...
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What is the policy on photography and videography in Simon malls?

Simon Property Group, Inc. enforces rules about photography in their malls to respect guest privacy and comfort. Personal...
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Engagement and Community

How does Simon Property Group engage with local businesses?

Simon Property Group, Inc. supports local businesses through initiatives that promote economic development and community...
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How does Simon Property Group prioritize sustainability at its locations?

Simon Property Group, Inc. emphasizes sustainability by focusing on energy efficiency, waste reduction, and water conservation...
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Entertainment and Dining

What types of entertainment options are available at Simon malls?

Simon Property Group, Inc. offers a variety of entertainment options at its malls, including modern cinemas, family-oriented...
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What types of dining options are available at Simon malls?

Simon Property Group, Inc. provides a wide range of dining choices at its malls, including casual eateries, fast food, and...
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