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Shoeline.com Customer FAQ

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What is Shoeline.com's Phone Number?

The question we are asked most often is about how to talk to Shoeline.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Shoeline.com customer service, get an answer now.
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Recent Shoeline.com Customer Questions

Wrong size on boots. I ordered 14 EE and got 12 EE

We're sorry to hear about the mix-up with your order. At Shoeline.com, we aim to provide a seamless shopping experience, and we regret any inconvenience. For incorrect items received, please start the return process by logging into your Shoeline.com account, finding the order in your order history, and following the steps for returns. We will ensure that the correct size is sent to you as soon as the return is processed. If you're having any trouble with the return process, don't hesitate to let us know.
Asked Mar 18, 2024 10:24 PM

Help me with my Shoeline.com customer service issue

Returns and Refunds

What should I do if I receive a defective or damaged item?

When a customer receives a defective or damaged item from Shoeline.com, they should first inspect the item and document any...
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What is the return policy for Shoeline.com?

Shoeline.com offers a customer-friendly return policy, allowing returns within a set timeframe if items are unworn and in...
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How long does it take to receive a refund for a returned item?

The duration for receiving a refund after a return at Shoeline.com generally varies. Once the item is processed, refunds are...
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Are there additional fees for returning items to Shoeline.com?

Customers usually bear the return shipping costs for items sent back to Shoeline.com, except for defective or wrong items....
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What should I do if I accidentally ordered the wrong item?

If an incorrect order has been placed on Shoeline.com, customers should first review their order confirmation email for...
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What is the exchange policy for Shoeline.com?

Shoeline.com offers an exchange policy for unworn, undamaged items within thirty days of purchase, requiring original...
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Order Management

How can I track the status of my order?

Customers can track their order status on Shoeline.com using a tracking number from their confirmation email, or by logging...
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Can I cancel or modify my order after it has been placed?

Once an order is placed on Shoeline.com, modifications or cancellations may be limited due to swift processing. Customers...
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What happens if the size I ordered is out of stock?

If a customer orders a size that is not in stock, Shoeline.com typically updates the order status and may notify the customer....
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Can I make changes to my shipping address after placing an order?

Once an order is placed on Shoeline.com, changing the shipping address may not be possible due to the quick processing time. It...
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Shipping Policies

Does Shoeline.com offer international shipping?

Shoeline.com does provide international shipping options, but shipping rates and delivery times vary by destination. Customers...
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Are there any restrictions on international shipping for certain products?

Shoeline.com may impose restrictions on international shipping for certain products due to regulations, licensing, or safety...
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Product Information

What is Shoeline.com's size conversion chart?

Shoeline.com offers a size conversion chart to assist shoppers in finding their ideal shoe size across various sizing systems...
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Are the products on Shoeline.com authentic?

Shoeline.com ensures that the footwear and accessories sold are authentic, sourced from authorized brands. Customers are...
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What are the most common shoe brands available on Shoeline.com?

Shoeline.com features a wide range of popular shoe brands catering to diverse tastes, including athletic brands like Nike and...
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Customer Programs

Is there a loyalty program or rewards program for Shoeline.com customers?

Shoeline.com has a rewards program that enables customers to earn points with each purchase, which can then be redeemed for...
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Are there any exclusive offers for newsletter subscribers on Shoeline.com?

Shoeline.com provides exclusive offers and promotions to newsletter subscribers, enhancing their shopping experience by...
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Does Shoeline.com offer gift cards for purchase?

At this time, Shoeline.com does not provide gift cards for sale. Customers often express interest in them for their versatility...
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Warranty Information

Are there any warranty options for the products sold on Shoeline.com?

Shoeline.com provides warranty options for products sold, which vary by brand and item. Many brands offer warranties covering...
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What type of warranty coverage does Shoeline.com provide?

Shoeline.com provides a limited warranty for defects in materials and workmanship for shoes and accessories. This warranty...
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Shopping Experience

What measures does Shoeline.com take for customer privacy?

Shoeline.com prioritizes customer privacy by implementing strict measures such as advanced encryption for data security,...
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What is the policy for items on clearance or sale?

Shoeline.com has defined policies for clearance and sale items. Clearance products are usually non-returnable and not eligible...
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How can I find popular and trending items on Shoeline.com?

To discover popular and trending items on Shoeline.com, users should first visit the homepage where featured collections and...
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How does Shoeline.com handle pre-orders?

Shoeline.com allows customers to reserve items through pre-orders, confirming orders and providing estimated shipping dates....
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