What is the return policy for Shoeline.com?

Asked a year ago
The return policy for Shoeline.com allows customers to return unworn shoes within 30 days of purchase for a refund. The shoes must be in their original box and condition. To initiate a return, customers can contact Shoeline.com's customer service or login to their account on the website and request a return label. The cost of return shipping will be deducted from the refund amount unless the return is due to a manufacturer defect or a mistake on Shoeline.com's part. Once the return is received and inspected, refunds are typically processed within 7-10 business days. It's important to note that personalized or customized items cannot be returned unless there is a defect in the product. For further details and specific instructions, customers can visit the "Returns" section on Shoeline.com.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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