Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 3 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
Customer Service
4 mins53
Customer Service
< 2 hrs23
Online Help at
Customer Service
< 2 hrs25 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
What is the Shoebacca reward program?
The Shoebacca reward program is a loyalty program designed to reward our valued customers. By signing up for the program, customers earn points on every purchase made on These points can be redeemed for discounts on future purchases. The reward program also offers exclusive perks such as early access to sales, special promotions, and free shipping on certain orders. To join, customers simply need to create an account on our website and start shopping. The more you shop, the more points you earn, and the greater the rewards become. Our reward program is our way of showing appreciation to our customers and ensuring their shopping experience with us is as rewarding as possible.
What is the return policy?
Our return policy at is straightforward and designed to ensure 100% customer satisfaction. If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. The products must be unworn and in their original condition with all the tags and packaging intact. To initiate a return, simply log in to your Shoebacca account, go to the 'Order History' section, select the item you wish to return, and follow the prompts. We offer free return shipping on all orders within the contiguous United States. Once the return is received and inspected, a refund will be issued to the original payment method within 5-7 business days. For more details, please refer to our complete return policy on our website.
What is your price match policy?
At, we proudly offer a price match policy to ensure our customers get the best value for their purchases. If you find a lower price on an identical item from another authorized retailer, we will match that price. Simply reach out to our customer service team with the details of the product and the competing offer, and we will verify the match and adjust the price accordingly. It's important to note that the item must be in stock and available for immediate purchase from the competitor. Additionally, the price match only applies to regular-priced items and does not include clearance sales, flash sales, or limited-time promotions. We strive to provide our customers with exceptional service and unbeatable prices, giving you peace of mind when shopping at
Do you offer any discounts or promotions?
Yes, at, we strive to provide our customers with the best deals and discounts on footwear. We frequently offer various promotions throughout the year to ensure our customers get great value for their money. These promotions may include site-wide discounts, seasonal sales, limited-time offers, and exclusive discount codes. To stay updated on our current discounts, we recommend signing up for our newsletter or following us on social media platforms. Additionally, we have a dedicated clearance section on our website where customers can find discounted shoes and accessories. At, we are committed to helping our customers find affordable and stylish footwear options without compromising on quality.
Are the shoes on authentic?
Yes, all the shoes on are 100% authentic. We source our inventory directly from authorized retailers and brand manufacturers, ensuring that every pair of shoes we sell is genuine and of the highest quality. We have established strong partnerships with renowned brands, including Nike, Adidas, Puma, and many more, to deliver authentic footwear to our customers. Our commitment to authenticity is unwavering, and we guarantee that our customers will receive genuine products when they shop with us. We understand the importance of trust when it comes to purchasing shoes online, and we strive to provide a secure and reliable shopping experience. Shop with confidence at, knowing that every shoe you receive is authentic.
Can I track my order?
Yes, you can easily track your order on Once your order is confirmed and processed, you will receive a confirmation email with a tracking number. Simply click on the tracking number link provided in the email, and you will be redirected to the carrier's website where you can monitor the progress of your package. Alternatively, you can also log in to your account and go to the "Order History" section. There, you will find a list of your previous orders with their corresponding tracking information. Tracking your order allows you to stay informed about its whereabouts and estimated delivery date, ensuring a smooth and convenient shopping experience with
What payment methods do you accept? accepts various payment methods to provide convenient and secure transactions for our customers. We are pleased to offer the following payment options: major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, we accept PayPal, a trusted and widely used online payment platform. By accepting multiple payment methods, we aim to cater to the diverse needs and preferences of our customers. Please note that all payments are processed through secure channels to ensure the safety of your personal and financial information. At, we strive to create a seamless shopping experience and guarantee that your payment process is hassle-free and reliable.
There's more!
Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has 1 customer email has 1 help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

How long does shipping take?
What is your cancellation policy?
Do you offer international shipping?
Solutions to common issues

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