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Shoebacca.com Customer FAQ

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What is Shoebacca.com's Phone Number?

The question we are asked most often is about how to talk to Shoebacca.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Shoebacca.com Customer Questions

Needed to return some shoes by the 26th but unfortunately I didn’t make the date can I still return them? They have never ever been worn besides to try on & they was too big?

We typically have a return policy that allows for returns within a specific timeframe. If you've missed the return date, please check the return policy details for any exceptions or options you might have. In many cases, unworn items can still be returned if you follow the guidelines outlined in the policy.
Asked Nov 7, 2025 6:41 AM

Help me with my Shoebacca.com customer service issue

Shipping and Returns

What is the return policy?

Shoebacca.com offers a clear return policy allowing returns within sixty days for unworn and unused items in original...
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How long does shipping take?

Shipping durations at Shoebacca.com depend on factors like the chosen method and destination. Standard shipping typically...
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Do you offer international shipping?

Shoebacca.com mainly caters to customers in the United States and may not ship directly to all international locations....
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Can I track my order?

Yes, tracking your order from Shoebacca.com is possible. After shipping, a confirmation email with a tracking number is sent....
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What is your cancellation policy?

Shoebacca.com has a cancellation policy that depends on the order status. If an order is still processing, there may be a short...
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What is the exchange policy for shoes purchased on Shoebacca.com?

Shoebacca.com has a customer-friendly exchange policy allowing exchanges within thirty days for unworn shoes, provided the...
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Do you offer free shipping for orders over a certain amount?

Shoebacca.com frequently provides free shipping on orders that reach a specific minimum purchase threshold, which may change...
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Can I return shoes that have been worn?

Shoebacca.com allows returns on worn shoes, but they must be in good condition. Original packaging is preferred. It's best to...
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What is the process for obtaining a refund?

To obtain a refund from Shoebacca.com, customers should first check the return policy for eligibility. They need to log into...
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What should I do if I received the wrong item?

If an incorrect item is received from Shoebacca.com, first verify the order confirmation to ensure a mistake has occurred....
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Payments and Discounts

What payment methods do you accept?

Shoebacca.com provides various payment options including major credit and debit cards like Visa, MasterCard, American Express,...
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Do you offer any discounts or promotions?

Shoebacca.com offers various discounts and promotions, including seasonal sales, clearance events, and coupon codes for...
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What is your price match policy?

Shoebacca.com has a price match policy that allows customers to request matching lower prices from competitors for identical...
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Product Authenticity and Sizing

Are the shoes on Shoebacca.com authentic?

Shoebacca.com focuses on offering authentic shoes from reputable brands, ensuring customers receive genuine products. They have...
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What is the Shoebacca reward program?

The Shoebacca reward program offers benefits to loyal customers, like earning points for purchases, which can be redeemed for...
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Do you provide sizing guides for customers?

Shoebacca.com provides helpful sizing guides that offer detailed foot measurement instructions and compare sizes across brands....
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Are the sizes true to fit on Shoebacca.com?

Shoe sizes on Shoebacca.com generally fit true to size, but they can differ by brand and style. Customers should check the...
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We look to the Shoebacca.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shoebacca.com issues reported to GetHuman
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