What is your cancellation policy?

Our cancellation policy at Shoebacca.com allows customers to cancel their order within 30 minutes of placing it. To cancel an order, customers can contact our customer service team via phone or email, providing the order details. However, if the order has already been processed and shipped, it cannot be canceled. In such cases, customers can take advantage of our hassle-free returns policy. We offer free returns within 365 days of purchase, allowing customers to return the item for a full refund or exchange. Please note that returned items must be unworn, in their original packaging, and with all tags intact. For more information on cancellations and returns, please refer to our Cancellation and Returns Policy page on our website.