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Seterus Inc. Customer FAQ

Top Answers & How-to Guides

What is Seterus Inc.'s Phone Number?

The question we are asked most often is about how to talk to Seterus Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I reset my password?

To reset your Seterus account password, visit the site and go to the login page. Click on "Forgot Password," enter your email,...

How can I update my contact information?

Customers can update their contact details with Seterus Inc. through the online account portal by accessing their profile...
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Recent Seterus Inc. Customer Questions

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Account Management

How do I reset my password?

To reset your Seterus account password, visit the site and go to the login page. Click on "Forgot Password," enter your email,...
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How can I update my contact information?

Customers can update their contact details with Seterus Inc. through the online account portal by accessing their profile...
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Where can I find my account number?

Your Seterus account number can be found on your mortgage statement, usually in the upper right corner. You can also access it...
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How can I access my mortgage account online?

To access a mortgage account online with Seterus Inc., visit their website and look for the secure login or customer portal....
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Payments and Billing

How do I make a payment?

Borrowers can make payments on their Seterus loans through the online portal for one-time or recurring payments, by linking...
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Can I set up automatic payments?

Seterus Inc. allows customers to set up automatic payments for their loans, making it easier to ensure timely payments and...
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What payment methods are accepted?

Seterus Inc. accepts various payment methods, including checks, money orders, credit or debit cards online, and automatic...
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What are the benefits of enrolling in auto-draft payments?

Enrolling in auto-draft payments with Seterus Inc. provides timely payment assurance, minimizing late fees and credit score...
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Statements and Documentation

How do I enroll in paperless statements?

To enroll in paperless statements, customers should log into their Seterus account online and navigate to the settings area to...
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Mortgage Assistance

What options do I have for mortgage assistance?

Seterus Inc. offers several mortgage assistance options, including loan modifications, forbearance plans, and repayment...
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Can I refinance my mortgage through Seterus?

Seterus Inc. does not directly provide mortgage refinancing services, as their main focus is on loan servicing. For refinancing...
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What steps should I take if I am having trouble making my mortgage payments?

Individuals struggling to make mortgage payments should take proactive steps to address the issue. Key actions include...
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What information is required for a loan modification request?

When requesting a loan modification from Seterus Inc., borrowers typically need to submit personal details, loan numbers,...
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Seterus Inc. issues reported to GetHuman
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