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Sensuous.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Sensuous.com Customer Service?

The question we are asked most often is about how to talk to Sensuous.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sensuous.com Customer Questions

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Ordering Process

How do I place an order?

To order from Sensuous.com, visit the site to browse products, select your desired item, and add it to your cart. After...

How can I update my shipping address?

To change your shipping address on Sensuous.com, log into your account and go to account settings. You can update your address...

Can I track the status of my order?

Customers of Sensuous.com can generally track their orders using a confirmation email received after purchase, which may...

Can I cancel or change my order after it has been placed?

The ability to cancel or modify an order on Sensuous.com depends on its status. If the order is still processing, changes may...

Payment and Discounts

What payment methods are accepted?

Sensuous.com accepts various payment methods, including major credit and debit cards like Visa and MasterCard, and possibly...

Are there any discounts or promotions available?

Sensuous.com may provide various discounts and promotions at times, such as seasonal sales or special offers for first-time...

Return and Refund Policy

What is the return policy for products purchased on Sensuous.com?

Sensuous.com has a clear return policy allowing customers to return products within thirty days if they remain unopened and in...

What is the process for returning an item?

Returning an item to Sensuous.com involves reviewing the specific return policy, initiating within thirty days of receiving the...

Legal and Privacy

What is Sensuous.com's privacy policy?

Sensuous.com prioritizes customer privacy, typically detailing how personal information is collected, used, and protected in...

Are there age restrictions on purchasing some items?

Sensuous.com has age restrictions for certain adult items, typically requiring customers to be at least eighteen years old....

Product Safety and Reviews

Are Sensuous.com products safe to use?

Sensuous.com prioritizes customer safety and offers products made from body-safe materials that meet industry standards. Many...

Do you offer customer reviews for products?

Sensuous.com does prioritize customer feedback by offering a platform for reviews on their products. Shoppers can find insights...

Shipping Information

Do you ship internationally?

Sensuous.com does provide international shipping, but its availability depends on the destination and items purchased....

How long does shipping take?

Shipping durations from Sensuous.com depend on factors like the shipping method and destination. Standard shipping within the...

How do I know if a product is in stock?

To find out if a product is available on Sensuous.com, customers should visit the product page where they can see its stock...

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