What is the process for returning an item?

The process for returning an item to Sensuous.com is designed to be straightforward and customer-friendly. First, it is essential for the customer to review the specific return policy on the website, as it outlines the conditions under which items can be returned. Generally, customers are required to initiate the return within a specified timeframe after receiving their purchase, typically within thirty days. To initiate a return, the customer should locate their order confirmation email, which usually contains important information such as order numbers and item details. After confirming their eligibility for a return, the customer can follow the website's guidelines for packaging the item securely. It is advisable to include all original tags, packaging, and accessories to ensure a smooth return process. Next, the customer may need to print a return label, which can often be generated through the Sensuous.com website. Once the item is packaged and labeled, it can be sent back via a designated shipping method. After the returned item is received and inspected, Sensuous.com typically processes the refund to the original payment method. For the most accurate and detailed information, checking the returns and exchanges section on the current web page is highly recommended.