What is the return policy for products purchased on Sensuous.com?

The return policy for products purchased on Sensuous.com ensures customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The product must be unused, in its original packaging, and accompanied by proof of purchase. Please contact our customer service team to initiate the return process and obtain a return authorization number (RAN) before sending the item back. Once received and inspected, we will process your refund or exchange promptly, typically within 5 business days. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item received was incorrect or defective. Our goal is to ensure a smooth and hassle-free experience for our valued customers.