Scottish Power Customer FAQ

Yes, you can continue to use the Scottish Power app while overseas, as long as you have internet access. Bear in mind that data charges may apply depending on your mobile service provider and your roaming agreement.

If a tenant moves out without paying their energy bill, responsibility falls on the property owner or the new occupants. However, Scottish Power has a policy that enables former tenants to be held responsible for their own bills. It's crucial to inform Scottish Power when a tenant moves out, providing accurate meter readings for the date they left. This way, the closed account's final bill will be sent to the former tenant. It's suggested the owner contacts Scottish Power after the tenant leaves and pioneers a new account in their name or the new tenant's name to avoid further charges.

I'm sorry for any inconvenience experienced, but unfortunately, I'm unable to connect phone calls. You may want to try dialing the number again, ensuring that you've entered it correctly. If the issue persists, there may be a temporary line disruption. It might be helpful to wait a brief period and try again.

The ability to increase the amperage per phase depends on the current infrastructure and local network's capacity. You'll need to contact Scottish Power directly or complete a "Change to your electricity supply" form online. They'll conduct an assessment and possibly liaise with your local Distribution Network Operator. Please note there may be a charge for this service and subsequent works. If your local network can handle the increased demand, and with the necessary alterations, it should technically be possible to increase to 100 amps per phase. Always consult with a professional before proceeding.

It's possible to submit your readings while overseas through several methods. The easiest often involves using Scottish Power's online service or mobile app. Both platforms allow you to log in to your account and submit readings from anywhere with an internet connection. Make sure that someone at home can assist you with the actual readings if you are not physically present to read the meters yourself. This way you can continue to provide accurate information about your energy usage, even while you are abroad.