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Sarraf.com Customer FAQ

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What is Sarraf.com's Phone Number?

The question we are asked most often is about how to talk to Sarraf.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sarraf.com Customer Questions

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Sizing and Customization

How do I find my ring size?

To determine your ring size, you can measure your finger with a string or paper strip, or measure the internal diameter of a...
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Can I customize a piece of jewelry?

Sarraf.com allows customers to personalize jewelry through various options, including gemstones, metal types, and unique...
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Can I return customized jewelry?

Returns on customized jewelry are generally not accepted since these items are made to order and cannot be resold. Some...
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What is the average time for custom orders?

The timeframe for custom orders at Sarraf.com can range from several weeks to a few months, depending on design complexity,...
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Payments and Policies

What is the return policy?

Sarraf.com allows returns within thirty days of purchase if items remain in original condition and packaging, although...
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What types of payment do you accept?

Sarraf.com accepts a range of payment methods including major credit and debit cards, PayPal, and possibly digital wallets like...
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Are there any discounts or promotions available?

Sarraf.com often has discounts and promotions, especially during holidays and special events. These may include percentage-off...
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Order and Shipping

Can I track my order?

Sarraf.com allows customers to track their orders using a tracking number provided via email after shipping. If tracking...
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How long does it take to process an order?

Order processing times at Sarraf.com can differ based on product type, customization needs, and current order volume....
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Do you offer international shipping?

Sarraf.com provides international shipping, allowing customers worldwide to buy luxury items. Shipping policies can differ by...
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Product Information

Do you offer engraving services?

Sarraf.com does provide engraving services for various jewelry items, allowing customers to add personal touches like messages...
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What is the warranty on your products?

Sarraf.com provides a warranty on its products, primarily covering manufacturing defects, but not damage resulting from misuse...
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What metals are your products made of?

Sarraf.com provides a variety of items made from high-quality metals including gold in various karats, sterling silver,...
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What is the process for special jewelry requests?

When a customer desires a custom jewelry piece from Sarraf.com, they should first define their ideas and preferences. They can...
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Do you have a warranty for your engraving services?

Sarraf.com provides engraving services and generally aims for quality, though warranty specifics can differ. It is essential to...
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How frequently do you update your jewelry collections?

Sarraf.com regularly updates its jewelry collections to align with current trends, often introducing new items seasonally or...
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We look to the Sarraf.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sarraf.com issues reported to GetHuman
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