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SallyBeauty.com Customer FAQ

Top Answers & How-to Guides

What is SallyBeauty.com's Phone Number?

The question we are asked most often is about how to talk to SallyBeauty.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I redeem a gift card on SallyBeauty.com?

To redeem a gift card on SallyBeauty.com, add desired items to your cart and proceed to checkout. Enter the gift card's unique...

How do I update my account information?

To update account information on SallyBeauty.com, log in and go to the account settings. This section allows changes to...
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Recent SallyBeauty.com Customer Questions

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Order Tracking and Management

How do I track my order?

To track an order from SallyBeauty.com, obtain your order confirmation number and the related email address. Head to the order...
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Can I cancel or modify my order after it has been placed?

Once an order is placed on SallyBeauty.com, customers should act quickly to modify or cancel it, especially while it is still...
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What should I do if I receive a damaged or defective item?

In the event of receiving a damaged or defective item from SallyBeauty.com, assess the item immediately, document any issues,...
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Payments and Currency

What payment methods are accepted on SallyBeauty.com?

SallyBeauty.com generally accepts major credit cards, PayPal, debit cards with credit logos, and gift cards for payments. For...
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Can I purchase a gift card for SallyBeauty.com?

Yes, SallyBeauty.com offers gift cards that are perfect for allowing the recipient to select their preferred beauty items....
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Are there any restrictions or limitations on using promo codes or coupons?

SallyBeauty.com outlines specific rules for promo codes and coupons, including expiration dates and applicable products. Some...
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Returns and Exchanges

Can I return or exchange a product?

SallyBeauty.com allows returns and exchanges within a specified period, usually within thirty days, but products must be unused...
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What is Sally Beauty's return policy?

Sally Beauty's return policy allows returns within thirty days for a full refund if items are unused and in the original...
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Sales and Promotions

Where can I find information about sales and promotions?

For information on sales and promotions at SallyBeauty.com, users should check the sales section on the website's homepage,...
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Are there any membership or rewards programs available?

Sally Beauty has a rewards program where members earn points on purchases, which can be redeemed for discounts and exclusive...
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Shipping Information

Do you offer international shipping?

SallyBeauty.com mainly serves customers in the U.S. and does not promote international shipping, though some users utilize...
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Can I buy products in bulk on SallyBeauty.com?

SallyBeauty.com provides bulk purchasing options mainly for professionals and businesses in the beauty sector, often with...
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What is the policy for shipping to P.O. boxes?

SallyBeauty.com typically permits shipping to P.O. boxes, but not all shipping methods may apply. Standard shipping generally...
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Account Management

How can I redeem a gift card on SallyBeauty.com?

To redeem a gift card on SallyBeauty.com, add desired items to your cart and proceed to checkout. Enter the gift card's unique...
Read more

How do I update my account information?

To update account information on SallyBeauty.com, log in and go to the account settings. This section allows changes to...
Read more
We look to the SallyBeauty.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SallyBeauty.com issues reported to GetHuman
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