SallyBeauty.com Customer Service Issues

I dyed my hair purple before bleaching it, but it turned out green instead of the expected result. The store attendant assured me the purple would bleach out, but I had doubts due to the vibrant purple shade I used and the underlying blue base, which could result in green when mixed with bleach. Now my hair is yellow/blonde with light green patches where the purple was. I am now wondering how to remove the green tint and what toner and color I should use to fix this situation.

I have held a pro card for over 20 years, as has my mother. In all this time, I have shopped at Sally's in-store every other week without any issues returning or exchanging items that didn't meet expectations. Lately, however, I've faced difficulties. Two local stores refused my refund request the day after purchase, despite the colors being unused and in their original packaging with intact instructions. The products didn't work as advertised. Sally's policy has always been "love it or return it," but that hasn't been respected. I am seeking a refund for the ineffective products or, at the very least, an exchange to help correct the issues caused by the products.

I attempted to place an order but was informed it could not be processed. However, the funds were deducted from my account for the order. Despite checking, I can't find any record of the order, and I was not provided an order number. I am unsure if the order went through and would appreciate the order number to track it. Frankly, I am more inclined to request a refund as the money was debited without a completed order and no order number was issued due to the processing issue.

I recently received a flyer in the mail from Sally Beauty LLC with a 20% off entire purchase coupon valid from Feb 1 to Feb 29, [redacted]. I visited the local Sally Beauty store in Alamogordo, NM, [redacted], transaction number [redacted], on Feb 26, [redacted], at 7:24 PM. However, when I tried to use the coupon, it wouldn't scan. Additionally, the store had items on clearance, but the prices were not marked, and the staff was unhelpful in providing clearance prices, making the shopping experience frustrating. Upon checking my receipt at home, I noticed I was overcharged for some items. I have had multiple negative experiences at Sally Beauty stores, and this visit was particularly disappointing. I will now have to return to the store to get a refund for the incorrect charges. I would appreciate feedback on this matter as I take it seriously for various reasons beyond just the monetary aspect. Thank you.

I am writing to express my dissatisfaction with my recent experience at the Sally store in Willimantic. I approached an employee named Karina to discuss a product recommendation she had made, and instead of addressing my concerns, she became verbally abusive. Karina expressed frustration with the company, insulted my mother's health condition, and even raised her voice at me. She suggested I contact customer service as she didn't care if she got in trouble, implying she wanted to be fired. The entire incident was captured on camera. It is disappointing that Karina treated us poorly for simply questioning a product recommendation from her colleague Edna. This behavior is unacceptable, and it seems I am not the only customer to have encountered such mistreatment from these employees.

I need urgent assistance. I have spent two hours on hold since 8 AM, listening to awful music on my wedding day. I used a hair dye product that was supposed to give me a cool brown shade, but it turned my naturally level 9 hair black instead, leaving it extremely damaged. My wedding is tonight, and despite my hair stylist's efforts, we cannot fix it in time. I can't even use my expensive extensions because of the damage caused by the dye. This situation has devastated me, and I'm at a loss for what to do. Please contact me at [redacted] or email me regarding my order WSA[redacted].

I've been attempting for over a month to contact customer service regarding purchasing a special item I've bought at Sally's Beauty for years. Every time I tried to call, the call got disconnected, regardless of the option I selected. This consistent disconnection is very frustrating. When trying to place an order, I faced similar issues and couldn't complete the purchase or reach a representative. I really need my supplies, so receiving a response is crucial. I used to have reward points, but they expired on April 30th. It is essential for you to assess your customer service, as it is currently a disaster. I hope the stores reopen soon so I can buy the items I've needed for over a month. Thank you for any help. A loyal customer for several years.

I am facing an issue with my online order as I received it with missing items. Specifically, I am missing 3 packets of bleach powder necessary for my hair coloring. Despite numerous attempts, I have been unable to reach customer service over the past week and a half. Each time I am transferred to a representative, the call gets disconnected. My emails have also gone unanswered. I have reached out to local stores, but they were unable to assist, directing me back to customer service. This missing product is crucial for my hair treatment, and without it, I am unable to proceed with the process. I have all the necessary order details available to provide. I urgently need assistance in resolving this issue to receive the missing items promptly.

During the lockdown, the stores were closed, and unfortunately, I couldn't use my Sally bucks. I attempted to use them the day before the closure, but the store wasn't accepting cash. Throughout quarantine, I struggled to figure out how to use my card for online purchases. I typically prefer to shop in-store. I had two bonus bucks, and the kind ladies at the store suggested I call customer service to inquire about getting the bonus bucks reissued to my account.

I bought a "Punky Colour Light-ning Fast 40 vol Bleach Kit" at the Sanford, FL store to add a 2-inch streak to my daughter's long, black hair. Despite my experience with hair coloring and following the instructions, the product did not work as expected. I went to Sally's to request a refund, but the manager declined, citing their return policy. I was informed I should have returned the unused portion the next day for an exchange. Feeling frustrated, I checked online but found no such policy. I believe I should be eligible for a refund as Sally's advertises a "LOVE IT OR RETURN IT" policy. It's important for store employees to understand and apply their return policies consistently. I hope to resolve this matter promptly as it impacts my future shopping experiences.

Good afternoon, there is an employee who mostly works at Monte Town, sorry, I don't know her name. She doesn't like to treat customers well; she is a short chubby lady who often makes many mistakes. Sometimes they send her to the Town Center, and she does the same with the customers. It's a shame; there are many people looking for jobs, and she doesn't know how to take advantage of her position. Occasionally, a manager comes to the store to supervise them.

Hello, I recently made a purchase, and the payment was deducted from my debit card. However, in the application, it shows that the order was not processed. The items are still in my shopping cart, and I'm being prompted to pay again despite already making the payment. The order is missing from my order history, and I didn't receive any shipping details. I also did not receive an order number. I would appreciate any assistance with this issue.