What if the item I received is damaged or defective?

If you receive a damaged or defective item from Royaldoulton.com, we apologize for any inconvenience caused. Our priority is to ensure customer satisfaction. In such cases, please contact our customer support team within 48 hours of receiving the item. We will promptly address the issue and arrange for a replacement or refund. To expedite the process, please provide photos of the damaged or defective item, along with your order number and any other relevant details. We strive to make the returns process as hassle-free as possible. Your satisfaction is our top priority, and we will do our best to rectify any issues with our products.