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Royal Malaysian Customs Department Customer FAQ

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What is Royal Malaysian Customs Department's Phone Number?

The question we are asked most often is about how to talk to Royal Malaysian Customs Department customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Royal Malaysian Customs Department Customer Questions

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Customs Services

What services does the Royal Malaysian Customs offer?

The Royal Malaysian Customs Department offers crucial services such as customs clearance for imports and exports, trade...
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What role does the Royal Malaysian Customs play in trade facilitation?

The Royal Malaysian Customs Department is vital for trade facilitation by regulating goods' import and export, simplifying...
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Does the Customs Department offer public education resources?

The Royal Malaysian Customs Department values public education and provides various resources like brochures and guides on...
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Online Services

Is there an online portal for filing customs declarations?

The Royal Malaysian Customs Department has an online portal, the Customs Automated System, for filing customs declarations...
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How can I track the status of my customs application?

To track the status of a customs application, one should visit the Royal Malaysian Customs Department's official website, which...
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Customs Procedures

What are the procedures for exporting goods from Malaysia?

Exporting goods from Malaysia requires adherence to defined steps, including verifying if goods are exportable, preparing...
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What documentation is required for importing into Malaysia?

When importing goods into Malaysia, essential documents include an Import Permit, a commercial invoice, and a bill of lading or...
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How can I estimate my customs duties for importing goods?

Estimating customs duties involves determining the customs value of goods, identifying the correct tariff classification, and...
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How does the Customs Department handle disputes?

The Royal Malaysian Customs Department takes a structured approach to dispute resolution, starting with informal discussions...
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Import and Export Regulations

What are the penalties for non-compliance with customs regulations?

The Royal Malaysian Customs Department enforces various penalties for non-compliance with customs laws, which differ by offense...
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What restrictions are there for importing certain items?

The Royal Malaysian Customs Department has various restrictions on imported items to protect public health, safety, and...
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What products are prohibited from importation in Malaysia?

The Royal Malaysian Customs Department has a detailed list of items banned from importation, including illegal drugs, weapons,...
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Customs Inspections

Can I obtain information about tariffs for specific goods?

The Royal Malaysian Customs Department offers detailed information regarding tariffs for various imported goods. Tariff rates...
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How are customs inspections conducted?

Customs inspections by the Royal Malaysian Customs Department involve reviewing shipping documents, assessing risk factors, and...
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Contact and Support

How do I contact the Customs Department for inquiries?

Individuals looking to contact the Customs Department for inquiries can find the necessary contact information on their...
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What are the hours of operation for Customs offices?

Customs offices in Malaysia typically operate from Monday to Friday, 8.00 AM to 5.00 PM, with possible limited Saturday hours...
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