What is the delivery process?

The delivery process for Rooms To Go typically involves several key steps designed to ensure a smooth and efficient experience for customers. Once a customer places an order, they will receive an order confirmation, which will include details about the items purchased, the total cost, and an estimated delivery date. The delivery team will communicate with the customer to confirm the date and provide a time window for the delivery. On the scheduled delivery day, the customer will receive a courtesy call from the delivery team, notifying them that they are on their way. It is important for customers to ensure that the delivery space is accessible and that any obstacles are removed to facilitate a smooth process. The delivery team will carefully unload the furniture and bring it into the designated room in the customer’s home, setting it up as per the customer's instructions. Additionally, Rooms To Go offers a white glove delivery service, which includes the assembly of furniture and removal of packaging materials. This service is ideal for customers who prefer a hands-off approach, as it allows them to enjoy their new furniture without the hassle of setup. After the delivery is complete, customers are encouraged to check the items for any damages or discrepancies and report any concerns as needed. For detailed information about the delivery process, including fees and options, it may be helpful to refer to the current web page on the Rooms To Go site.