What to Do When Your Publix Usps Delivery Is Missing

Grocery delivery is convenient, but when an order goes missing, it can be frustrating. When you have a missing USPS delivery from Publix, you can check around your neighborhood, contact Publix, or contact USPS to find out what happened to your order. You should also contact your bank regarding the payment for the missing order, and you may need to file a police report regarding possible theft.

Delivery from Publix makes grocery shopping easy and convenient, but what should you do when your order through USPS goes missing? What steps can you take? You can learn more about grocery delivery service and service guarantees by calling Publix customer support, and below are things you can do to find your missing USPS order.

Steps to Take When Your Publix USPS Order Is Missing

There are several things you can do when an order goes missing. From checking around your neighborhood to contacting USPS, below are things that can help you when you have an issue with your Publix order.

Do This First

Before contacting Publix, there are some things you can do to try to locate the missing order, such as:

Look around the exterior of your home and make sure the order wasn't placed at a side or back door, behind something near your home's exterior or some other location near your home.
Check with individuals in the home to ensure they didn't receive the order and bring it inside.
Ask your neighbors if they picked up the order for you to hold until you could get home or come outside.
Recheck your email to make sure you received a delivery confirmation and check for details that may be listed, such as where the items were placed, the date and time of delivery and other information.

Contacting Publix

If you cannot locate the order in an alternate place around your home, you can contact Publix customer service and report the missing order. When calling, provide the following information:

Your full name
Delivery address
Order amount
Tracking number
Payment method
Details about the order that can help in resolving the issue

Contacting USPS

You also have the option to contact USPS directly to report a missing delivery. Do the following steps:

Open the USPS website.
Hover the cursor over "Help" and choose "Missing Mail" from the drop-down menu.
Select "Start Your Form" and enter the tracking number, type of mail, recipient information, and contact information.
Submit the form for review.
The USPS will send you email updates regarding your missing order.

Other Steps to Take

When your order has not been delivered or the delivery is missing, you can contact law enforcement to report the possible theft of your items. You should also contact your bank or financial institution used to pay for the items and make a report so you can recover any funds used. For more information or further assistance with a missing USPS order, contact Publix customer service.

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