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Proximus Customer FAQ

Top Answers & How-to Guides

How do I Contact Proximus Customer Service?

The question we are asked most often is about how to talk to Proximus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I upgrade my Proximus plan?

To upgrade a Proximus plan, customers can easily visit the Proximus website to view available options and make comparisons...

How do I check my Proximus balance?

There are multiple ways to check your Proximus balance, including using the Proximus app after logging in, dialing a specific...
Ask any question you have about Proximus customer service, get an answer now.
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Recent Proximus Customer Questions

Pour payer mes jeux avec ma facture gsm

Oui, vous pouvez payer pour vos achats de jeux via votre facture GSM chez Proximus. Au moment de l'achat, vous devez choisir l'option de paiement via facture mobile. Le coût de l'achat sera ajouté à votre facture de mobile mensuelle. Le montant maximum autorisé pour ce type de facturation peut varier, donc assurez-vous de vérifier cela auprès de Proximus. Notez également que ce service peut ne pas être disponible pour tous les types de contenus ou sur toutes les plateformes de jeu.
Asked Mar 22, 2024 10:34 AM

Help me with my Proximus customer service issue

Account Management

How can I upgrade my Proximus plan?

To upgrade a Proximus plan, customers can easily visit the Proximus website to view available options and make comparisons...
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How do I check my Proximus balance?

There are multiple ways to check your Proximus balance, including using the Proximus app after logging in, dialing a specific...
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Can I manage my account online with Proximus?

Proximus provides an online management platform enabling users to manage their accounts conveniently. Via the MyProximus portal...
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How do I sign up for a Proximus plan?

Signing up for a Proximus plan is easy through their website, where users can compare mobile, internet, and television plans....
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Troubleshooting and Support

What should I do if I have billing issues with Proximus?

For billing issues with Proximus, individuals should start by reviewing their statement for any mistakes or unclear charges....
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How can I troubleshoot issues with my Proximus connection?

To troubleshoot Proximus connection issues, start by checking the service status on their website for outages. Restart your...
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How do I report an outage in my area with Proximus?

To report an outage with Proximus, users can visit their official website for outage reporting and updates or contact customer...
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Are Proximus customer service representatives available 24/7?

Proximus customer service is generally not available 24/7, typically operating during business hours with some limited weekend...
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Services Offered

What options are available for bundling services with Proximus?

Proximus provides a variety of bundling options that allow customers to combine services like internet, mobile, television, and...
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What telecommunications services does Proximus offer?

Proximus, a prominent telecommunications provider in Belgium, offers a variety of services for individuals and businesses,...
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Does Proximus provide international roaming?

Proximus does provide international roaming, allowing access to voice, text, and data services abroad. The coverage, rates, and...
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Compatibility

What devices are compatible with Proximus services?

Proximus services are compatible with a variety of devices, including unlocked GSM and LTE smartphones, laptops, tablets, smart...
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Are there data limits on Proximus internet plans?

Proximus internet plans vary in data limits, with many fixed plans offering unlimited data for seamless usage. Nonetheless,...
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Installation and Fees

What are the installation fees for new customers?

Proximus charges installation fees for new customers that vary based on the selected service package, covering equipment and...
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Does Proximus offer discounts for seniors or students?

Proximus has various offers for seniors and students, providing tailored plans and promotional deals that make services more...
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We look to the Proximus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Proximus issues reported to GetHuman

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