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PosteMobile Customer FAQ

Top Answers & How-to Guides

What is PosteMobile's Phone Number?

The question we are asked most often is about how to talk to PosteMobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I top up my balance?

PosteMobile offers various convenient ways to top up your balance, including a mobile app for easy management, in-person...

What should I do if I lose my SIM card?

If a PosteMobile SIM card is lost, the individual should first check common areas to confirm it is truly misplaced. If...
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Recent PosteMobile Customer Questions

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Coverage and Compatibility

What coverage does PosteMobile provide?

PosteMobile offers strong coverage throughout Italy by utilizing the network of Poste Italiane, providing both 4G LTE and 3G...
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What devices are compatible with PosteMobile?

Devices that support GSM, UMTS, and LTE are compatible with PosteMobile. This generally includes unlocked smartphones and...
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Account Services

How can I top up my balance?

PosteMobile offers various convenient ways to top up your balance, including a mobile app for easy management, in-person...
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What should I do if I lose my SIM card?

If a PosteMobile SIM card is lost, the individual should first check common areas to confirm it is truly misplaced. If...
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How can I check my remaining balance?

To find the remaining balance on a PosteMobile account, users can utilize the PosteMobile App, send an SMS to a provided...
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Mobile Plans

What mobile plans do you offer?

PosteMobile provides a range of mobile plans tailored to various needs, including voice-only options and comprehensive "Smart"...
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Are there any hidden fees in your plans?

PosteMobile generally provides clear pricing for its plans, but customers should review specific plan details for any potential...
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Do you offer data only plans?

PosteMobile provides a selection of plans that focus on data services, suitable for users requiring data without conventional...
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Do you provide any family plans?

PosteMobile does offer family plans that enable users to share resources, such as data allowances, under one account. These...
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What are the benefits of using PosteMobile?

PosteMobile offers several benefits including a wide variety of plans tailored to customers' needs, reliable network coverage...
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Calling and Rates

Can I keep my current phone number?

Yes, you can retain your current phone number when switching to PosteMobile by requesting number portability during the...
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What are the international calling rates?

PosteMobile's international calling rates depend on the chosen plan and destination. They offer competitive rates and bundles...
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Activation and Management

How do I change my plan?

To change a PosteMobile plan, log into your account on their website or app, find the plan management section, select a new...
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How do I activate my PosteMobile SIM card?

Activating a PosteMobile SIM card is simple. First, insert it into your device and power it on. Wait for your phone to...
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Can I manage my account online?

PosteMobile enables users to manage their accounts online, offering functions like checking balances, transaction histories,...
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