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PoshMark Customer FAQ

Top Answers & How-to Guides

How do I Contact PoshMark Customer Service?

The question we are asked most often is about how to talk to PoshMark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark...

How do I change my PoshMark account information?

To alter account details on Poshmark, log in through the app or website and access your profile. Tap "Edit Profile" to modify...
Ask any question you have about PoshMark customer service, get an answer now.

Recent PoshMark Customer Questions

CHANGED PHONE NUMBER NOW CANT RECEIVE VERIFICATION CODE

If you've changed your phone number and are unable to receive the verification code, you can try using the email linked to your account for verification. If that does not work, there should be options available to update your phone number or verify your account through other means. Look for those options on the login or verification page.
Asked Sep 30, 2025 1:05 AM

GETTING BACK INTO MY ACCOUNT WHEN I CANT RECEIVE A VERIFY CODE

If you're unable to receive a verification code to access your account, please ensure that your phone number is correct and that you have a good network connection. Check if you have any restrictions on receiving messages, such as blocking or filtering. You may also want to consider using an alternative phone number or email, if possible. There is a link to the most up-to-date contact information right here on this page you are viewing, which could assist you further.
Asked Sep 30, 2025 1:00 AM

Cannot login to Poshmark because I changed my phone number so I cannot get the code without the phone number I don’t have anymore

If you've changed your phone number and cannot receive the login verification code, try using an alternate method for account recovery, such as verifying your email address. If that doesn’t work, there is a link to the most up-to-date contact information right here on this page that can assist you further.
Asked Sep 26, 2025 5:43 AM

how to find out shipping speed from a seller

To find out the shipping speed from a seller on PoshMark, check the listing detail page. Sellers typically indicate their handling time, which is the time it takes them to ship an item after a purchase. You can also view the seller's past shipping ratings in their profile, which may give you an idea of their shipping reliability and speed.
Asked Sep 20, 2025 1:09 AM

How can buyer remove an item from a bundle?

To remove an item from a bundle, go to the bundle in your PoshMark app or website. Find the item you wish to remove, and look for the option to edit or manage the bundle. You should see an option to remove the item. Tap or click it to confirm the removal from the bundle.
Asked Sep 11, 2025 5:59 PM

Help me with my PoshMark customer service issue

Order Tracking and Returns

How do I track an order with PoshMark?

Poshmark sellers typically ship orders within a few days, but delays can occur. Orders over $500 are sent to headquarters for...

How do I return an order to PoshMark?

Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and...

How do I get a refund from PoshMark?

Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a...

Can I cancel an order on PoshMark?

An order on Poshmark can be canceled if it has not yet shipped, by requesting it through the app. The seller can approve or...

Account Management

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark...

How do I change my PoshMark account information?

To alter account details on Poshmark, log in through the app or website and access your profile. Tap "Edit Profile" to modify...

What is the process for deleting my PoshMark account?

To delete a Poshmark account, users should go to account settings in the app or website, find account management options, and...

Payments and Transactions

What are Posh Credits and how can I use them?

Posh Credits are a unique currency for purchasing items on Poshmark, earned through sales. Users can apply these credits to...

What payment methods are accepted on PoshMark?

Poshmark supports multiple payment options to enhance the shopping experience, including major credit cards, PayPal, Apple Pay,...

Is shipping included in the purchase price on PoshMark?

On Poshmark, the item price does not include shipping, which is calculated separately based on location and weight. Shipping...

How does PoshMark's pricing structure work?

PoshMark’s pricing system allows sellers to set their own prices based on factors like brand and demand. They take a commission...

Buyer and Seller Issues

What is Posh Protect and how does it work?

Posh Protect is a feature from Poshmark that enhances buyer confidence by offering protection for transactions. It ensures...

What do I do if I encounter an issue with a buyer or seller?

When facing issues with a buyer or seller on Poshmark, it is advisable to first assess the situation and communicate directly...

Selling on PoshMark

Are there any restrictions on what I can sell on PoshMark?

PoshMark has specific restrictions on items that can be sold to maintain a safe shopping environment. Permitted items mainly...

Can I relist an item that hasn't sold?

Sellers on Poshmark can relist items that have not sold to boost their visibility. By visiting their closet and using the...
We look to the PoshMark issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PoshMark issues reported to GetHuman

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