PoshMark Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you have not received your Gucci hat, please check the tracking information provided with your purchase. If the item is marked as delivered but you have not received it, it might be a good idea to check with neighbours or your local postal service. Remember, after you buy an item on Poshmark, it should be shipped within 2 days and arrive within 7 days. If it has been longer than that, you can open up a case with Poshmark for a delayed shipment. Always save your emails and receipts as they can be useful in resolving the issue.

We're sorry to hear that you're experiencing issues with inputting your tax information. If Poshmark is saying the information is incorrect, it most likely means that there's a mismatch between the data you've entered and the data the IRS has on file. It's essential to input your legal name, address, and social security number exactly as they appear on your tax documents. Special characters or abbreviated names can often cause issues. Ensure that you're entering the correct information and check for any small mistakes. If the problem persists, you might wish to contact the IRS directly for help in understanding how your information is listed with them.

If you find your Poshmark account locked, try resetting your password. You can do so by clicking 'Forgot password' on the login page, then follow the instructions sent to your email. Be sure to check your spam or junk folders if the email doesn't appear in your inbox. If this doesn't work, you've viewed the most up-to-date contact information here on Poshmark's support page to contact Poshmark directly for further assistance. Please remember not to share sensitive personal details or password information through email or any unauthenticated dialogues for your online safety.

If you're not receiving shipping labels from PoshMark, first ensure that your email address is correctly entered in your account settings. If it's correct, check your email's spam or junk folder as the email with the label might have been filtered there. Sometimes, Internet Service Providers (ISPs) can block emails, so try adding PoshMark as a safe sender. If you're still having trouble, go to your sold items and select 'Need New Shipping Label' to have a new one emailed to you.