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PoshMark Customer FAQ

Top Answers & How-to Guides

How do I Contact PoshMark Customer Service?

The question we are asked most often is about how to talk to PoshMark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark...

How do I change my PoshMark account information?

To alter account details on Poshmark, log in through the app or website and access your profile. Tap "Edit Profile" to modify...
Ask any question you have about PoshMark customer service, get an answer now.

Recent PoshMark Customer Questions

Release my funds as it has been 72 hours

We understand that you're waiting for your funds to be released. PoshMark typically processes fund releases after a sale has been completed and the buyer has accepted the item. If you believe it has been longer than the expected timeframe, please check the order status in your account. There is a link to the most up-to-date contact information right here on this page if you need further assistance.
Asked Jun 5, 2026 7:45 PM

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark website or app, click on the "Log In" button, then select
Asked May 24, 2026 9:15 PM

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark website or app, click on the "Log In" button, then select
Asked May 24, 2026 9:09 PM

When will I have access to my account

Access to your PoshMark account is typically immediate after creating your account. If you are facing issues accessing your account, ensure you have verified your email address and are using the correct login credentials. If your account is temporarily locked due to security reasons, it may take some time to regain access.
Asked Apr 22, 2026 8:22 PM

My account was hacked and I’m trying to set up a password and it won’t let me. How do I do that?

If your account was hacked, we recommend resetting your password using the "Forgot Password" feature on the login page. Follow the instructions sent to your email to create a new password. If you encounter issues during this process, please refer to the most up-to-date contact information available on this page for further assistance.
Asked Apr 21, 2026 11:27 AM

Help me with my PoshMark customer service issue

Order Tracking and Returns

How do I track an order with PoshMark?

Poshmark sellers typically ship orders within a few days, but delays can occur. Orders over $500 are sent to headquarters for...

How do I return an order to PoshMark?

Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and...

How do I get a refund from PoshMark?

Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a...

Can I cancel an order on PoshMark?

An order on Poshmark can be canceled if it has not yet shipped, by requesting it through the app. The seller can approve or...

Account Management

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark...

How do I change my PoshMark account information?

To alter account details on Poshmark, log in through the app or website and access your profile. Tap "Edit Profile" to modify...

What is the process for deleting my PoshMark account?

To delete a Poshmark account, users should go to account settings in the app or website, find account management options, and...

Payments and Transactions

What are Posh Credits and how can I use them?

Posh Credits are a unique currency for purchasing items on Poshmark, earned through sales. Users can apply these credits to...

What payment methods are accepted on PoshMark?

Poshmark supports multiple payment options to enhance the shopping experience, including major credit cards, PayPal, Apple Pay,...

Is shipping included in the purchase price on PoshMark?

On Poshmark, the item price does not include shipping, which is calculated separately based on location and weight. Shipping...

How does PoshMark's pricing structure work?

PoshMark’s pricing system allows sellers to set their own prices based on factors like brand and demand. They take a commission...

Buyer and Seller Issues

What is Posh Protect and how does it work?

Posh Protect is a feature from Poshmark that enhances buyer confidence by offering protection for transactions. It ensures...

What do I do if I encounter an issue with a buyer or seller?

When facing issues with a buyer or seller on Poshmark, it is advisable to first assess the situation and communicate directly...

Selling on PoshMark

Are there any restrictions on what I can sell on PoshMark?

PoshMark has specific restrictions on items that can be sold to maintain a safe shopping environment. Permitted items mainly...

Can I relist an item that hasn't sold?

Sellers on Poshmark can relist items that have not sold to boost their visibility. By visiting their closet and using the...
We look to the PoshMark issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PoshMark issues reported to GetHuman
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