What Do I Do If My Polo Gift Card Balance Won't Load?
If your Polo gift card's balance won't display properly when you use the company's online gift card balance checker, you should figure out how to fix the problem as soon as you can. The solution is different depending on whether the tool works but can't find your card, whether it doesn't work, or whether the tool displays a balance of $0 when haven't used up the balance yet.
Polo has an online tool that lets you quickly and easily check the remaining balance on your Polo gift card. If you couldn't get your gift card's balance to load or display properly, you need figure out what's going on and how to take care of it. Keep on reading to learn how to do that.
The Polo Balance Checker Works but Can't Locate Your Card
If Polo's balance checker is working as it should but just can't locate your particular card, you might have entered the gift card number or the PIN incorrectly. Try entering them again after you double check them. If you are looking up the balance of a physical gift card, check the front of the card for the gift card number. Check the back of the card for the PIN. If you are looking up the balance of an e-gift card, look for both numbers in the gift card email you got.
The Polo Balance Checker Isn't Working
If the balance tool isn't actually functioning at all, check your computer's internet connection. If it's still good, the problem is most likely something to do with Polo's server. Wait for Polo to fix the problem. If it's still an issue after you wait for a while, contact Polo customer service and report the issue.
The Balance Checker Shows No Balance
If the tool says that there is $0 on the card when you know there should still be funds on it, the problem could be simple theft. If your gift card is a physical one, see if you still actually have it. If it's gone missing, someone may very well have stolen it from you. In that case, your only choices are to report the theft to the police or contact the company to see if they can provide assistance.
If your gift card is an electronic one, someone may have hacked your Polo account and spent your balance. Log in and look for purchases you didn't make yourself. If there are records of such purchases, the first thing you need to do is change your account's password to lock the hacker out of your account. The second thing you need to do is make a report to Polo.
Contacting Polo
If you can't figure out what the problem is, or if you have something to report, you can get help from Polo's customer service department. You can reach a representative only by phone. There are no online customer service contact options.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Polo Ralph Lauren Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Polo Ralph Lauren in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Polo Gift Card Balance Won't Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.