How Do I Request a Refund to a Gift Card from Polo?

Select the Return and Exchange option and fill out all required information about your order and email address to request a refund from Polo. Select Submit at the bottom of the page. Wait for an email from Polo with instructions on shipping your package back once it's processed it. Polo will send you a refund once it has received your return.

Polo gift cards are a great way to give a gift and have your recipient choose what the person wants. However, sometimes things don't go as planned, and you might need to request a refund for your gift card. In this article, you'll discover how to request a refund to your gift card from Polo.

1. Select the Return & Exchange Option

Log in to the Polo website by entering your email address, password, and security code in the appropriate fields. Click the Return & Exchange option on your order summary page and select the products that you want to return. Follow these instructions to initiate a refund:

Log into your account.
Select Manage Credits from the left-hand menu, then click Redeem next to the gift card you want a refund.

2. Fill Out All Required Information

Click Gifts and Cards to access this section of the website. Here's what to do:

Select Need Help With a Gift Card from the drop-down menu.
Enter all information required.
Click Submit in the bottom right corner of the last page before clicking Done after reviewing all information.

3. Wait for Polo's Confirmation Email

Polo will email you with instructions for returning your item(s). You can either ship them back to the original place of purchase or return them to one of its stores.

4. Send Your Item(s) Back in Their Original Packaging

Polo will not accept returns that are damaged, worn or washed. You can also not return items that you have customized or altered.

5. Polo Will Send You a Refund

When Polo receives the return, it will email you a confirmation and process your refund. If Polo cannot locate information about the gift card, it may contact you to request additional information.

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