Party City Customer FAQ
Top Answers & How-to Guides
What is Party City's Phone Number?
The question we are asked most often is about how to talk to Party City customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Do you have a loyalty program?
Yes, at Party City, we are delighted to offer a loyalty program called Party Perks. Our Party Perks loyalty program is designed to...
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Orders and Shipping
Can I cancel or change my order?
Yes, you can cancel or change your order at Party City. However, please note that the ability to cancel or modify an order depends...
Can I track my order?
Yes, you can track your order with Party City. Once your order is shipped, you will receive a confirmation email containing a tracking...
Return Policy
What is your return policy?
Our return policy at Party City is designed to ensure customer satisfaction. We accept returns within 30 days of purchase, provided...
Bulk Discounts
Do you offer bulk discounts?
Yes, Party City offers bulk discounts on select items. We understand that customers often require larger quantities for events, parties,...
Reward Programs
Do you have a loyalty program?
Yes, at Party City, we are delighted to offer a loyalty program called Party Perks. Our Party Perks loyalty program is designed to...
Gift Registry
Can I create a gift registry?
Yes, Party City offers a convenient gift registry service. Creating a gift registry is a great way to ensure that your guests can easily...
Help me with my Party City customer service issue
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