What steps should I take if I receive a damaged book?

If you receive a damaged book from Paraclete Press, the first step is to inspect the damage carefully to understand its extent. It is advisable to take notes or photographs of the damage for reference. Next, visit the Paraclete Press website; they often provide guidance regarding returns or exchanges in their customer service section. Typically, companies have specific protocols for reporting damage, which may include filling out a form or sending an email with details about the issue. Be sure to include your order number and a description of the damage. Following their instructions will help ensure a smooth resolution. In many cases, you may be able to receive a replacement or a refund. Always keep the damaged book and its packaging until the situation is resolved, as these may be needed for the return process.