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Ohana Health Plan Customer FAQ

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What is Ohana Health Plan's Phone Number?

The question we are asked most often is about how to talk to Ohana Health Plan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Enrollment and Eligibility

How do I enroll in the Ohana Health Plan?

Enrolling in the Ohana Health Plan involves several steps, starting with visiting their website for details on the enrollment...
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Can I renew my coverage with Ohana Health Plan online?

Yes, individuals can usually renew their coverage with Ohana Health Plan online through their user-friendly portal. It is...
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What are the eligibility requirements for the Ohana Health Plan?

Eligibility for the Ohana Health Plan varies by program but generally includes Medicaid recipients, state residents, and income...
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Billing and Grievances

What should I do if I experience a billing issue with Ohana Health Plan?

In case of a billing issue with Ohana Health Plan, individuals should first review their billing statement for accuracy and...
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What is the process for filing a grievance with Ohana Health Plan?

To file a grievance with Ohana Health Plan, members should first pinpoint the issue, document details, and submit a written...
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What are the co-payment requirements for Ohana Health Plan members?

Ohana Health Plan members face varying co-payment requirements based on the services they utilize, which may include services...
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Member Resources

What resources are available for managing chronic conditions with Ohana Health Plan?

Ohana Health Plan offers members various resources to manage chronic conditions, including personalized care coordination with...
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How can I access telehealth services through Ohana Health Plan?

To access telehealth services with Ohana Health Plan, members generally log into their account on the Ohana website to find...
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How do I request a new member ID card from Ohana Health Plan?

Members of Ohana Health Plan can request a new ID card by logging into the member portal on their website or by calling...
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Providers and Care

What is the emergency care policy with Ohana Health Plan?

Ohana Health Plan has a thorough emergency care policy that allows members to access emergency services without needing prior...
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How can I find participating providers with Ohana Health Plan?

Individuals can discover participating providers by visiting the Ohana Health Plan website, where a member section contains an...
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Can I change my primary care provider in the Ohana Health Plan?

Yes, individuals can change their primary care provider with the Ohana Health Plan by following certain steps. Members should...
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Services Offered

What services does Ohana Health Plan provide?

Ohana Health Plan provides a variety of health care coverage services, including medical, behavioral health, and prescription...
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How does Ohana Health Plan cover preventive services?

Ohana Health Plan offers coverage for various preventive services aimed at maintaining the health of its members, including...
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Are prescription drugs covered under the Ohana Health Plan?

Ohana Health Plan generally includes prescription drug coverage, which is outlined in a formulary listing specific medications....
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Does Ohana Health Plan offer wellness programs?

Ohana Health Plan provides wellness programs aimed at enhancing the health of its members, focusing on preventive care and...
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We look to the Ohana Health Plan issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ohana Health Plan issues reported to GetHuman
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