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Nine West Customer FAQ

Top Answers & How-to Guides

What is Nine West's Phone Number?

The question we are asked most often is about how to talk to Nine West customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I unsubscribe from your mailing list?

To unsubscribe from Nine West's mailing list, one can usually click the unsubscribe link found at the bottom of their emails....

Do you have a loyalty program?

Nine West offers a loyalty program that rewards customers for purchases and brand interaction. Members earn points redeemable...
Ask any question you have about Nine West customer service, get an answer now.
Contact Nine West customer service

Recent Nine West Customer Questions

can I exchange a pair of shoes bought online for the next size

Yes, you can exchange a pair of shoes bought online for a different size. Please check the return and exchange policy provided on this page for specific instructions on how to initiate the exchange.
Asked Aug 1, 2025 12:07 PM

Help me with my Nine West customer service issue

Order Status and Tracking

How do I check the status of my order?

Customers can check their Nine West order status online by visiting the "Order Status" section on the website. They will need...
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Can I cancel or modify my order after it has been placed?

Once an order is placed with Nine West, the chance to cancel or change it depends on its processing status. If the order is not...
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Can I track my package once it has been shipped?

Customers can usually track their Nine West shipment using a tracking number provided in the shipping confirmation email. This...
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Account and Subscriptions

How do I unsubscribe from your mailing list?

To unsubscribe from Nine West's mailing list, one can usually click the unsubscribe link found at the bottom of their emails....
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Do you have a loyalty program?

Nine West offers a loyalty program that rewards customers for purchases and brand interaction. Members earn points redeemable...
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Returns and Exchanges

What is the return policy?

Nine West's return policy is customer-friendly, allowing returns of unworn items within forty-five days of purchase. Items must...
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How do I exchange an item?

Exchanging a Nine West item involves verifying eligibility, typically within thirty days for items in original condition. Check...
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Product Information

Where can I find the size chart?

The size chart for Nine West products is generally available on their official website, specifically on individual product...
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Are gift cards available for purchase?

Nine West offers gift cards in various amounts, making them a suitable choice for gifting fashion. They can be used online and...
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What is the warranty on your products?

Nine West provides a limited warranty covering defects in materials and workmanship for a certain time, varying by product...
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Shipping and Payment

Do you offer international shipping?

Nine West generally provides international shipping for various countries, but availability can differ by region and current...
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What payment methods do you accept?

Nine West accommodates various payment options for convenience, including major credit cards like Visa, MasterCard, American...
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Promotions and Discounts

Are there any discounts or promotions available?

Nine West offers various discounts throughout the year, especially during major holidays and events. Regularly checking their...
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Can I use more than one discount code on my order?

Nine West typically allows only one discount code per order to manage promotions effectively. Shoppers should select the code...
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We look to the Nine West issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nine West issues reported to GetHuman
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