Nine West Customer Service Issues

Hello, I am Sam, and I recently made purchases on November 28th from Nine West. I received an order confirmation for the first purchase made with my credit card, but for the second order paid with Paypal, I did not receive an order confirmation. Instead, I received a confirmation from Paypal. After checking my account, it appears that both payments have not been processed and do not show on my account. I am unsure if my orders were successful and if I will receive the shoes. My address is [redacted] Liberty Street, Dover, New Jersey [redacted]. I have emailed Customer Service but haven't received a response. Despite multiple attempts to call, I have encountered technical difficulties. I am concerned about the status of my orders, particularly since I chose Nine West over DSW during Black Friday week.

Good morning, I am reaching out regarding order #[redacted]5 placed on 11/24/18. I received a confirmation email after placing my order and the payment was deducted from my account. However, it has been two weeks and I have yet to receive my order or any shipping information. When I check my account for the order status, I cannot find it listed under recent orders. I am eager to know the status of my order and if it hasn't been processed, I request it to be shipped overnight at no additional cost due to this inconvenience. While my past experiences with Nine West have been positive, this situation is not satisfactory. I await your prompt response.

Hello Ninewest Customer Service, I wanted to address my recent purchase with Order #[redacted]5. I have been trying to contact you for the past six days about the issue I am facing with my order. Unfortunately, I have not received any response, and my calls to [redacted] have not been successful due to technical difficulties. I was thrilled to receive my first order from Ninewest and even received a 15% discount. However, upon receiving the order on Nov 29, I was disappointed to find that the footwear is damaged with visible wear and tear, especially the suede material does not look fresh. I have attached photos for your reference. I would appreciate it if you could assist me with resolving this matter, possibly a refund. Thank you for your attention to this issue. Regards, Saumya G.

I received my order of three booties late and found the sizes to run small. I need to exchange all of them for a larger size, from a 7 to a 7 1/2. I have sent four emails without much success, receiving only one response directing me to call a phone number, [redacted]. However, this number has been experiencing technical difficulties for almost three days. Trying to reach Nine West for assistance with my return has been challenging. My order number is [redacted]2, and all I want is a smooth exchange or a full refund. I am frustrated by the lack of customer service accessibility. I hope to hear from someone soon to resolve this issue promptly. Thank you.

I recently bought 2 blouse tops from Peebles in Chardon, OH, only to experience unexpected shrinking after following the washing instructions. Consequently, Peebles refused a return as the items were washed. I am left unable to wear the tops and seek a refund or exchange. I possess the tags for additional details. Looking forward to your prompt response. - Marie L.

Hello, I bought a pair of boots from your concession at Debenhams Lakeside last December as a Christmas gift. I only started wearing them on Christmas Day, which was just 4 months ago, and they have already fallen apart. One of the straps on the side is broken, and the soles are worn through. I can provide pictures and proof of purchase. I am awaiting your response on this matter. Thank you. Sincerely, Kelly R.

I have been trying to reach your phone number without success, hearing a constant busy signal. I purchased a lovely pair of shoes from you a while back and adored them. After wearing them only a few times, I stored them for the next season. Upon rediscovering them recently, I wore them to a luncheon and received numerous compliments. Unfortunately, upon removing them, my feet were covered in black stains from the lining, causing quite the embarrassing situation, as I only noticed this after visiting a podiatrist's office. I reached out to you over a week ago, and this marks my second attempt to address this issue with you. I am eager to find a resolution as I would love to continue wearing these shoes, but their current state prevents me from doing so. Thank you, Barbara.

I have been a loyal customer of NW for many years, always making purchases in-store. I recently signed up online to take advantage of a "Buy 2- 40% off" promotion that was sent to me. Unfortunately, there was no code provided to use this offer during checkout, which I find misleading. Additionally, when I subscribed to the newsletter for a 15% discount on my next purchase, I never received any information to actually redeem this offer. Trying to reach customer service by phone was frustrating as the 1-[redacted] number was constantly busy, forcing me to find assistance online through another website. This whole experience has been disappointing, especially since I had a large order totaling close to $[redacted] that I have not proceeded with due to the unfulfilled incentives. I am now contemplating closing my new online account and may even reconsider shopping at NW in the future. I would appreciate direct contact to address these issues. Thank you. [redacted].

Dear Customer Service, I am a loyal customer and have been purchasing items from your stores frequently. However, I encountered a disappointing experience with a pair of shoes I bought from Nine West almost a year ago. I wore them for the first time at a family gathering, and to my dismay, they ripped after just one hour of use, causing me great embarrassment. I visited your store at Arab Mall and spoke with Mr. Mahmoud, who assured me he would bring the issue to the brand manager, Mr. Mostafa Mohamady. Unfortunately, I was informed by the brand manager that no action could be taken and that the problem was due to my storage, which seems unlikely considering the short period of wear. As a loyal customer, I am surprised by the lack of assistance provided. I have also purchased three boots from Nine West, with only one worn thrice. I am concerned that the others may have the same issue upon wearing. I kindly request a solution, either a replacement or a refund, as I can provide proof of purchase through my bank statement. I am willing to share photos of the damaged shoes if needed to prove they were barely worn. Please address this matter promptly as I am dissatisfied with the response from the store in Egypt and the lack of customer care. I have also lodged a complaint on the Egyptian site but have not received any feedback. I look forward to your swift assistance. Regards, Dr. Hanan F. [redacted]

Yesterday, I discovered that one of the new sandals I purchased was defective. When I requested a return label, I was informed there would be a $10.95 fee for shipping and handling. However, upon packaging the shoes for return, I realized the printout showed additional charges of $21.00 for a previous refund and a $6.95 processing fee. These fees were not mentioned during my initial call. Can anyone assist me with this issue? Thank you.

I have noticed that two of my credit cards are stored on your website without my authorization. I recently made a purchase for a friend using her Mexico credit cards and had the items shipped to my US address because she couldn't receive them in Mexico. Could you please remove my credit card information promptly to prevent any unauthorized charges? I would appreciate your prompt attention to this matter. Thank you, Elsa G.