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Nexo Customer FAQ

Top Answers & How-to Guides

How do I Contact Nexo Customer Service?

The question we are asked most often is about how to talk to Nexo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I register for a Nexo account?

To create a Nexo account, users should visit the official site, find the sign-up option, and provide an email and password....

How do I access my transaction history on Nexo?

To access your transaction history on Nexo, log into your account and go to the "Activity" or "Transactions" section. This area...
Ask any question you have about Nexo customer service, get an answer now.
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Recent Nexo Customer Questions

Trying to see if Nexo takes Polygon for collateral for loans

Yes, Nexo does accept Polygon (MATIC) as collateral for loans. You can use your MATIC tokens to secure a fiat or stablecoin loan while retaining the benefits of potential price appreciation of your crypto assets. Please ensure to manage your loan-to-value ratio responsibly to avoid a margin call or liquidation should the price of MATIC significantly decrease.
Asked Apr 15, 2024 5:09 PM

Trying to see if Nexo takes Rora Prime for collateral for loans

As of now, Nexo does not accept Rora Prime as collateral for loans. They accept a variety of different cryptocurrencies as collateral, including Bitcoin, Etheruem, Litecoin, and others. Always check Nexo's official site for updates regarding the assets they accept for their financial products.
Asked Apr 15, 2024 4:31 PM

Help me with my Nexo customer service issue

Account Management

How do I register for a Nexo account?

To create a Nexo account, users should visit the official site, find the sign-up option, and provide an email and password....
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How do I access my transaction history on Nexo?

To access your transaction history on Nexo, log into your account and go to the "Activity" or "Transactions" section. This area...
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What happens if I forget my Nexo password?

Users who forget their Nexo password can recover it by clicking the "Forgot Password" option on the login page, which sends...
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Fees and Transactions

What are the fees involved with Nexo’s services?

Nexo's fees vary based on the services used, such as interest accounts, loans, and exchanges. There are typically no fees for...
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How do I transfer funds into my Nexo wallet?

To transfer funds into a Nexo wallet, a user must log in, go to the "Wallet" section, choose the cryptocurrency or fiat option...
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Security and Safety

Is my cryptocurrency secure with Nexo?

Nexo prioritizes the security of cryptocurrency assets through advanced measures such as encryption, cold storage for most...
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Can I earn interest on my holdings with Nexo?

Users can earn interest on their cryptocurrency and stablecoin holdings with Nexo. The interest rates depend on the asset type,...
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Nexo Overview

What is Nexo and what services do they provide?

Nexo is a financial technology platform that focuses on cryptocurrency services, including a secure wallet for storing digital...
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What are the benefits of using Nexo over other services?

Nexo stands out for its ability to generate interest on crypto holdings, offering instant loans against assets without selling...
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Can I use Nexo in my country?

Nexo services vary by country due to regulations, so availability can differ. Users should visit the Nexo website for current...
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Borrowing and Loans

What cryptocurrencies can I borrow against with Nexo?

Nexo enables users to borrow against a range of cryptocurrencies, primarily major ones like Bitcoin, Ethereum, and Litecoin, as...
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What is the minimum and maximum amount I can borrow?

Nexo provides borrowers with flexible loan options, with a minimum borrowing amount of approximately two hundred dollars. The...
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How does the borrowing process work at Nexo?

Nexo offers a straightforward borrowing process that enables users to obtain liquidity without selling their crypto assets....
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Mobile and Accessibility

What is the customer support service like at Nexo?

Nexo offers various customer support services, including a detailed help center with articles and FAQs for common questions....
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Is there a mobile app available for Nexo?

Nexo has a mobile app for both iOS and Android, allowing users to easily manage their cryptocurrencies. The app features buying...
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We look to the Nexo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nexo issues reported to GetHuman

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