Nexo Customer Service Issues

I am seeking clarification regarding my account suspension and the series of emails I have received. Please confirm if Nexo is responsible for this issue. I fail to comprehend why I am being held accountable for someone else's error. Regards, Stephen --- Dear Stephen, I have attempted to reach out to the appropriate team to resolve this matter; however, the issue can only be rectified by depositing funds into your account. Failure to do so will result in the continued suspension of your account until a deposit is made. As the funds in question do not belong to you, they will be returned to the sender upon resolution. Your understanding is appreciated, and we are committed to assisting you to the best of our ability. Kind Regards, Paul --- Stephen Broadbent Once again, I am reaching out in the hopes of a reasonable resolution regarding my account status. I do not possess any BTC to deposit, and even if I did, I would not transfer it to you. The 26.6 BTC referenced is not mine; I neither sent it nor am aware of anyone who would. I cannot be held liable for any system malfunctions. Please promptly reinstate my account and funds. Sincerely, Stephen Broadbent --- Dear Stephen, Thank you for your response. I will provide further clarification regarding the issue at hand. Your account was flagged due to receiving 26.6 BTC from an unknown source, triggering suspicion of money laundering. As a precaution, your account balance has been secured in our main wallet and temporarily suspended. To unlock your account, a 13.3 BTC deposit is required to validate ownership (rest assured your original assets will be reinstated, along with the deposited BTC). Even if the received BTC is not yours, a deposit is still necessary due to the account flagging. We are here to assist you throughout this process. Kind Regards, Paul --- [Not transcribed: Disclaimer at the end of the email]