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New York Mets Customer FAQ

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What is New York Mets's Phone Number?

The question we are asked most often is about how to talk to New York Mets customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent New York Mets Customer Questions

Are service dogs allowed at games

Yes, service dogs are allowed at New York Mets games. However, pets or emotional support animals are not permitted. Service dogs must be trained to assist individuals with disabilities.
Asked Aug 1, 2026 8:50 PM

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Team Information

What is the history of the New York Mets?

The New York Mets, established in 1962 to replace the departed Dodgers and Giants, faced early struggles but turned around...
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Where do the Mets play their home games?

The New York Mets host their home games at Citi Field in Flushing, Queens, New York City, which opened in April 2009. This...
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How does the Mets organization support the local community?

The New York Mets support their local community by engaging in youth initiatives, funding charitable organizations through the...
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Tickets and Attendance

How can I buy tickets for Mets games?

Buying tickets for Mets games is easy and can be done through the official Mets website, which provides game schedules, ticket...
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How can I watch Mets games if I cannot attend?

For fans unable to attend Mets games, options to watch include local broadcasts on channels like SportsNet New York, streaming...
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Stadium Experience

What food and beverage options are available at Citi Field?

Citi Field provides a wide range of food and drinks, featuring both traditional ballpark items and gourmet selections, such as...
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What transportation options are available to Citi Field?

Citi Field offers fans multiple transportation methods, including the subway with the 7 train, Long Island Rail Road options,...
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Where can I buy Mets merchandise in the stadium?

At Citi Field, the Mets Team Store near the main entrance offers a wide range of merchandise. Additionally, various kiosks...
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What family-friendly activities are offered during Mets games?

The New York Mets prioritize family enjoyment, offering attractions like the Kids' Zone with interactive games, playgrounds,...
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What is Citi Field's bag policy?

Citi Field has a bag policy focused on safety, allowing only small bags like purses within size limits and prohibiting large...
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Are there accessibility options at Citi Field?

Citi Field prioritizes accessibility, offering wheelchair-accessible seating, restrooms, and pathways for individuals with...
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Fan Engagement

Are there any special events or promotions for Mets fans?

The New York Mets offer numerous events and promotions for fans, enhancing the experience at games. These include themed...
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Is there a Mets fan club I can join?

While the New York Mets do not have an official fan club, many unofficial groups and community organizations allow fans to...
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What is the policy on fan behavior during games?

The New York Mets maintain a straightforward policy that encourages fans to cheer while ensuring respect for others at games....
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What should I do if I lose my belongings at the stadium?

If belongings are lost at a New York Mets game, fans should promptly check with guest services for assistance. Providing a...
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Are dogs allowed at Mets games?

At Citi Field, dogs and pets are generally not permitted, except during special "Bark in the Park" events where pet owners can...
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