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National Emerald Club Customer FAQ

Top Answers & How-to Guides

What is National Emerald Club's Phone Number?

The question we are asked most often is about how to talk to National Emerald Club customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I access my Emerald Club account online?

To access an Emerald Club account online, members should visit the National Emerald Club's official website and locate the...

What do I do if I forgot my Emerald Club membership number?

If someone has forgotten their Emerald Club membership number, they can find it by checking past emails or texts from National...
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Recent National Emerald Club Customer Questions

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Earning and Maintaining Status

How can I earn Emerald status?

To achieve Emerald Status with the National Emerald Club, members must meet specific rental activity requirements within a...
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What happens if I let my Emerald status expire?

If Emerald status expires, the member will lose associated benefits like priority service and access to the Emerald Aisle but...
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How often do I need to rent to maintain my Emerald status?

To keep Emerald Status, individuals typically must rent a vehicle once every 12 months in their name. Failure to do so may...
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Using Membership

How do I upgrade my vehicle as an Emerald Club member?

Emerald Club members typically choose cars from the Emerald Aisle based on their membership level. To upgrade beyond this...
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How do I use my Emerald Club benefits?

Emerald Club benefits can be accessed by providing membership details when booking or at rental stations. Members can select...
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Can I share my membership with someone else?

National Emerald Club memberships are meant for individual use only and sharing them is usually not allowed. Each member must...
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Can I use my Emerald Club benefits at other car rental companies?

Emerald Club benefits are exclusive to National Car Rental and its partner brands, meaning perks like vehicle selection and...
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Are there any restrictions on vehicle choices for Emerald Club members?

Emerald Club members typically have great flexibility in choosing vehicles from the Emerald Aisle, where they can find various...
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Account Management

How can I access my Emerald Club account online?

To access an Emerald Club account online, members should visit the National Emerald Club's official website and locate the...
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What do I do if I forgot my Emerald Club membership number?

If someone has forgotten their Emerald Club membership number, they can find it by checking past emails or texts from National...
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Membership Benefits

What are the benefits of joining the National Emerald Club?

The National Emerald Club provides numerous benefits that enhance the car rental experience, such as bypassing rental counters...
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Are there any special promotions available for Emerald Club members?

National Emerald Club frequently provides various promotions and benefits to its members, which may include discounted rental...
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Is there a membership fee for the Emerald Club?

National Emerald Club membership is free to join, allowing members to access benefits like quicker rentals and vehicle...
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Rental Requirements

What do I need to bring to the rental location as an Emerald Club member?

Emerald Club members should bring a valid driver's license and a credit card in their name to the rental location. While a...
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Is my Emerald Club membership valid internationally?

Emerald Club membership generally provides benefits mainly in the United States and select international locations. While...
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We look to the National Emerald Club issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
National Emerald Club issues reported to GetHuman
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