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MyUS.com Customer FAQ

Top Answers & How-to Guides

What is MyUS.com's Phone Number?

The question we are asked most often is about how to talk to MyUS.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about MyUS.com customer service, get an answer now.
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Recent MyUS.com Customer Questions

Help me with my MyUS.com customer service issue

Order Management

Can I ship to multiple addresses?

MyUS.com provides the ability to ship to multiple addresses, allowing customers to consolidate shipments at their facility and...
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What is MyUS.com's return policy?

MyUS.com has a return policy that varies by item and retailer because it primarily acts as a forwarding service. Customers...
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What happens if my package gets lost or damaged during shipping?

When a shipment is lost or damaged with MyUS.com, customers must file a claim by reviewing specific policies and gathering...
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What is the process for combining multiple packages?

MyUS.com enables users to combine multiple packages easily. Customers log into their accounts, select which packages to...
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How can I change my shipping address after placing an order?

Changing the shipping address after placing an order with MyUS.com can be crucial for ensuring correct delivery. Modifications...
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Shipping Options

What countries does MyUS.com ship to?

MyUS.com provides international shipping to numerous countries worldwide, including regions such as Europe, Asia, South...
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What shipping methods are available?

MyUS.com provides various shipping options, including express and standard shipping. Express shipping is faster, ideal for...
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How long does it take for my package to arrive?

Delivery times for packages through MyUS.com depend on the shipping method, origin, destination, and customs processing....
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Can I track my package?

MyUS.com allows users to track their packages. After shipment, users receive tracking details via email, including a tracking...
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How do you calculate shipping costs?

Calculating shipping fees with MyUS.com considers weight, dimensions, destination, shipping method, and extra services like...
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Shipping Restrictions

Do I need to pay duties and taxes?

When shipping internationally with MyUS.com, customers may need to pay duties and taxes assessed by customs in their...
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What items are prohibited from shipping?

MyUS.com has a list of items that cannot be shipped due to safety regulations and trade policies. This includes dangerous...
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Are there any restrictions on what can be shipped to certain countries?

Yes, certain countries impose restrictions on what can be shipped, varying by legal and safety regulations. Commonly banned...
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We look to the MyUS.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MyUS.com issues reported to GetHuman

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