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Motel 6 Customer FAQ

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What is Motel 6's Phone Number?

The question we are asked most often is about how to talk to Motel 6 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Motel 6 Customer Questions

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Check-in and Check-out

What are the check-in and check-out times?

Motel 6 usually sets check-in at 3:00 PM and check-out at 11:00 AM across most sites, but guests are encouraged to check...
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Can I request an early check-in or late check-out?

Motel 6 usually permits requests for early check-in and late check-out based on location availability. Guests are encouraged to...
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Are there any age restrictions for renting a room?

Motel 6 usually requires guests to be at least eighteen years old to rent a room, as this aligns with industry standards....
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Is there a minimum age requirement to book a room at Motel 6?

Motel 6 generally requires guests to be at least eighteen years old to book a room. However, some locations may have varying...
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Room Amenities and Services

Do you offer free Wi-Fi to guests?

Motel 6 generally offers free Wi-Fi to its guests at most locations to improve their stay experience. However, the availability...
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Is breakfast included with the room?

Motel 6 generally does not provide breakfast with room bookings, as they prioritize economical accommodations. While coffee and...
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What amenities are available in the rooms?

Motel 6 provides various room amenities, including comfortable beds, workspaces, flat-screen TVs with cable, complimentary...
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Is there parking available on site?

Most Motel 6 locations offer on-site parking for guests, though arrangements may differ. Some provide free parking, while...
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Do you have a fitness center or gym?

Motel 6 generally does not include fitness centers or gyms as it emphasizes affordable basic accommodations. While fitness...
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Are smoking rooms available?

Motel 6 has adopted a mostly smoke-free policy across its locations, eliminating smoking rooms in favor of healthier...
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Policies and Regulations

Are pets allowed in the motel?

Motel 6 is generally pet-friendly, allowing pets for an extra fee, but each location has its own policy regarding numbers and...
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Is there a rewards program for Motel 6 guests?

Motel 6 has a loyalty program that rewards regular guests with points for each stay, which can be redeemed for discounts....
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What identification do I need to check in?

To check in at a Motel 6, guests typically need a government-issued photo ID that matches the reservation name, and may also...
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Reservations and Payments

What is the cancellation policy?

Motel 6's cancellation policy allows modifications or cancellations based on how a reservation was made. Direct bookings offer...
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What forms of payment do you accept?

Motel 6 accepts various payment methods, including major credit and debit cards. Cash payments may be allowed at some...
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Can I modify my reservation after booking?

Motel 6 usually permits guests to adjust their reservations post-booking, including date changes or guest counts. However,...
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What are the policies on cancellations and refunds?

Motel 6 typically allows free cancellations for direct reservations made before 6 PM local time on the arrival day, but...
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