Monese Customer FAQ

Transfers can sometimes take a couple of days to process, depending on the banks involved and the type of transfer. If it's been 2 to 3 days and the funds have not arrived, please check if the transfer is still pending in your sending bank. It's also good to ensure the correct account details were used. For the most accurate and up-to-date information regarding your specific situation, refer to the link provided on this page for the most relevant contact details.

To change your password on the Monese app, open the app and log in to your account. Navigate to the settings menu, then find the option for security or password settings. Follow the prompts to change your password, ensuring you enter your current password for verification before setting a new one.

If an ATM fails to dispense cash, you should first check your account balance to confirm the withdrawal. If your account shows the transaction, contact the bank that operates the ATM directly, as they will handle refunds or disputes. Keep any receipts and document the time and location of the incident for reference. Additionally, reach out to Monese’s support and provide them with the necessary details to assist you in resolving the issue.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We cannot directly increase your transaction limit. Transaction limits are set based on various factors, including your account type and history. If you believe you need a higher limit, consider reviewing your account details or making sure your information is up to date. For personalized assistance, there is a link to the most up-to-date contact information right here on this page.