What should I do if I lose my Monese card?

If a user loses their Monese card, it is important to take immediate action to protect their account. The first step is to lock the card through the Monese app. This feature is typically available within the security settings of the app and will help prevent unauthorized transactions while the card is lost. Once the card is locked, the user should check their recent transactions for any suspicious activity and report any unauthorized transactions if they occur. Next, the user can order a replacement card, which is usually done directly through the app. The replacement card will be sent to the user's registered address and should arrive within a few days, depending on the shipping method. It can also be beneficial for the user to regularly update their contact information in the app to ensure they receive notifications regarding their account. For specifics on the process or for any further assistance, it is advisable to refer to the official Monese website for contact information and detailed instructions.