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Miniatures.com Customer FAQ

Top Answers & How-to Guides

What is Miniatures.com's Phone Number?

The question we are asked most often is about how to talk to Miniatures.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a catalog or view the products online only?

Yes, you can request a catalog or view our products online. We offer both options to accommodate your preference. To request a catalog,...
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About Miniatures.com

What is Miniatures.com?

Miniatures.com is a premier online destination for miniature enthusiasts and collectors. It is a one-stop shop for an extensive range...
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Shipping and Tracking

Do you offer international shipping?

Yes, we offer international shipping to customers around the world. We understand that our miniature products are loved by enthusiasts...
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How long does shipping take?

Shipping times for Miniatures.com depend on the destination and chosen shipping method. Generally, Standard Shipping within the United...
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Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive an email notification with a tracking number and...
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What if my item arrives damaged?

If your item arrives damaged, please reach out to our customer support team within 7 days of receiving the package. We apologize for...
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Payment Methods

What payment methods do you accept?

We accept a wide range of payment methods to provide convenience and flexibility for our customers. Miniatures.com accepts all major...
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Orders and Returns

Can I return or exchange an item?

Yes, you can return or exchange an item purchased from Miniatures.com. Our aim is to ensure your complete satisfaction with your purchase....
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Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed. However, we can only process cancellations if the order has not been shipped...
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Bulk Discounts

Do you offer bulk discounts?

Yes, we offer bulk discounts on Miniatures.com. If you are planning to purchase a large quantity of miniatures or related products,...
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Product Assembly

Are the miniatures pre-assembled or do I have to put them together myself?

All of our miniatures are pre-assembled and ready to be displayed in your desired setting! We understand the importance of convenience...
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Shipping Restrictions

Are there any restrictions on the types of items you ship?

At Miniatures.com, we strive to provide a wide range of items to cater to all miniature enthusiasts. However, there are a few restrictions...
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Catalog and Viewing

Can I request a catalog or view the products online only?

Yes, you can request a catalog or view our products online. We offer both options to accommodate your preference. To request a catalog,...
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Help me with my Miniatures.com customer service issue

Ask any question you have about Miniatures.com customer service. We will do our best to get you answers right away.
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