What if my item arrives damaged?
Asked 6 months ago
If your item arrives damaged, please reach out to our customer support team within 7 days of receiving the package. We apologize for any inconvenience caused and will be happy to assist you with the issue. To expedite the process, kindly provide us with clear photographs of the damaged item along with your order number. Our team will review your case promptly and provide you with a suitable solution. Depending on the circumstance, we may offer a replacement, exchange, or refund. Please note that it is essential to retain the original packaging as we might require it for return purposes. At Miniatures.com, we prioritize customer satisfaction, and we will do our best to resolve any damage-related issues efficiently.
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