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Midnightvelvet.com Customer FAQ

Top Answers & How-to Guides

What is Midnightvelvet.com's Phone Number?

The question we are asked most often is about how to talk to Midnightvelvet.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Midnightvelvet.com Customer Questions

I placed an order 12-12-24. I would like to change the size of my coat. My order # is 68893826. I would like to change my coat from VG315110 to VG315115 Briella Long Coat 1X

To change the size of your coat, you'll need to follow the return and exchange process. Please check for options to return the original item or see if an exchange is permissible based on your current order status. You can initiate the process by referring to the returns section on the site for specific instructions related to your order.
Asked Dec 13, 2024 10:03 PM

Help me with my Midnightvelvet.com customer service issue

Ordering and Payment

How do I place an order?

To place an order on Midnightvelvet.com, browse through product categories and select an item for details. Choose any necessary...
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What payment methods do you accept?

Midnightvelvet.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express,...
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Can I cancel or modify my order?

Midnightvelvet.com typically allows for cancellations or modifications shortly after an order is placed, but it is subject to...
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How do I apply for financing on my purchase?

To apply for financing with Midnightvelvet.com, customers can choose this option during checkout. They must complete a simple...
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Are there limits on the number of items I can purchase?

Midnightvelvet.com typically does not restrict order quantities, but certain limited edition or high-demand items may have...
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Shipping and Tracking

Can I track my order?

Customers of Midnightvelvet.com can track their orders through a confirmation email that includes tracking details, or by...
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How long does shipping usually take?

Shipping times from Midnightvelvet.com can vary, usually taking five to seven business days for standard shipping within the...
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Do you offer international shipping?

Midnightvelvet.com mainly serves U.S. customers, and international shipping options can vary by product. Details are available...
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What is the status of my backordered item?

Backordered item status can vary based on supplier availability and shipping. Customers receive estimated shipping timelines...
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Returns and Exchanges

What is your return policy?

Midnightvelvet.com offers a clear return policy, generally allowing returns within thirty days of receipt, provided items are...
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What should I do if I receive a damaged item?

If an item from Midnightvelvet.com arrives damaged, the first step is to evaluate the damage and take clear photos of both the...
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Sizing and Rewards

What is the sizing chart for your clothing?

Midnight Velvet offers a sizing chart featuring measurements for bust, waist, and hips in both inches and centimeters, catering...
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Do you have a rewards program?

Midnightvelvet.com provides a rewards program where customers earn points on eligible purchases that can be redeemed for...
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Promotions and Updates

What promotions or sales are currently available on Midnightvelvet.com?

Midnightvelvet.com frequently updates its promotions and sales, including seasonal discounts and limited-time offers. Shoppers...
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Can I receive updates about new arrivals and special offers?

Customers can stay updated on new arrivals and special offers from Midnight Velvet by subscribing to their newsletter and...
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We look to the Midnightvelvet.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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