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Meralco Customer FAQ

Top Answers & How-to Guides

How do I Contact Meralco Customer Service?

The question we are asked most often is about how to talk to Meralco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the steps to apply for a Meralco installation rebate program?

To apply for the Meralco installation rebate program, follow these simple steps. First, ensure that you are the recipient of a new...
Ask any question you have about Meralco customer service, get an answer now.

Recent Meralco Customer Questions

Did not receive bill this month for CAN 0316 428046

We're sorry to hear that you haven't received your Meralco bill yet. This might be due to some delivery delays. It's also possible the bill was misplaced or undelivered. We recommend that you access your bill online via the Meralco website or Meralco mobile app for easier and quicker access. You can view and pay your bill anytime and anywhere, as an alternative to the physical bill. Keep in mind that payment deadlines will still apply even if you didn't receive your bill, so it's important to check it online to avoid any late fees.
Asked Apr 22, 2024 8:30 AM

I paid my Meralco bill online but paid it into the wrong Meralco account. I need to have it refunded.

If you mistakenly paid your Meralco bill into the wrong account online, unfortunately, Meralco cannot refund the payment because the transaction is already considered final and irrevocable once made. You may need to negotiate with the owner of the account that you wrongly paid to. In the future, make sure to double-check all the details before making payments to avoid similar occurrences. We apologize for the inconvenience and appreciate your understanding.
Asked Mar 12, 2024 4:59 AM

Help me with my Meralco customer service issue

Service Connection Transfer

What are the requirements for transferring a Meralco service connection?

To transfer a Meralco service connection, certain requirements need to be fulfilled. Firstly, the customer must provide a written request...

Payment Methods

Can I pay my Meralco bill using a credit card?

Yes, you can pay your Meralco bill using a credit card. Meralco offers various payment options to make bill settlement convenient for...

What are the available payment options for settling my Meralco bill?

Meralco offers various convenient payment methods to settle your bill. Customers have the option to pay through Meralco Online (MOL)...

Billing Address Change

Can I request for a change in my Meralco billing address?

Yes, you can request a change in your Meralco billing address by following a simple process. First, make sure to settle all outstanding...

Online Services

Are there any online services available for Meralco customers?

Yes, Meralco offers a wide range of online services for its customers. These services aim to provide convenience and easy access to...

Rebate Program Application

What are the steps to apply for a Meralco installation rebate program?

To apply for the Meralco installation rebate program, follow these simple steps. First, ensure that you are the recipient of a new...
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Meralco issues reported to GetHuman
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