Meralco Customer Service Issues

Good afternoon, I am Tony Asistio residing at [redacted] Libis Gohuico Street, Barangay 22, Zone 2, District II, Caloocan City. My concern is about the Meralco post attached to our house where the Meralco power lines pass over our roof. Sometimes during the rain, there are grounding issues, and earlier, one service line even sparked, which could potentially fall on our roof and start a fire. The electric post has been on our property for a long time, benefiting us without any rent, despite continuously settling our Meralco bills. We would like to extend our house, but the post and electrical lines are hindrances. Now, it is our urgent need, so we are hopeful for your consideration and assistance to have the post relocated to our area. Thank you very much.

Hello, I wanted to share that due to the recent typhoon, our front yard was damaged when our neighbor's mango tree fell on the metal post holding our electric meter, breaking it. I visited Meralco in Masinag last Thursday at 8 a.m. seeking guidance on the next steps after we rebuild the post. I was informed that a team would inspect our place and issue a card once the post is approved, so we can obtain permits from the municipal government. However, despite the assurance, the inspection team has not arrived, which is causing delays in getting the electrician to set up the meter. This is particularly challenging because my daughter is missing online classes, and we have a senior at home. We are eager for the inspection team to come promptly. We hope for Meralco's swift assistance and understanding in this matter. Thank you for your attention.

We recently received a text message claiming we owe over P6000 on our Meralco Kuryente Load Account. I religiously load money into this account every week to ensure a continuous power supply. Now, we are informed of additional charges due to rate adjustments from previous months. We are puzzled as we diligently pay for daily electricity consumption. A detailed explanation and breakdown of the charges are urgently required to clarify the situation.

Meralco recently sent me a billing adjustment notice regarding my bill from February 22, [redacted], to August 21, [redacted]. They mentioned that there was an issue with the meter display and recommended an adjustment, resulting in a balance of 7,[redacted].04 collectible from my account. I provided them with a letter of vacancy confirming that no one was occupying the condo during that period. Despite this, they are still insisting on the same amount for payment after more than a year.

Gusto ko sana ng kopya ng aking bill at total na ibinayad ko. Bakit sa halagang mahigit sa 4k ay paputulan niyo na kami? Ang tulong namin noong August, 7k, ibinayad ko sa inyo. Tinira ko 1k para sa bigas para sa pamilya. Nang Nov. at Dec., nakalikom ako ng pera at nagbayad ng higit 6k sa inyo. Kahit nag-adjust ang pamilya sa pagkain noong Pasko at Bagong Taon, inunahan ko pa rin ang pagbayad ng bill dahil alam kong responsibilidad ko ito. Ipinagpaliban ko ang pag-aaral ng anak sa kolehiyo para sa inyo. Nagbayad ulit ako ng Feb at March. Nang mag-lockdown at walang kita ang asawa kong tricycle driver, nagkaroon kami ng utang para mabuhay. Sa lahat ng utang ko, inuuna ko kayo. Sana naman ay magbigay kayo ng trabaho para bayaran ko ang inutang. Natutong ako magtapos ng kolehiyo kahit sa edad ko. Mangyaring maging makatarungan at makatao naman. Dahil sa pandemya, ngayon lang kami nagkaproblema sa pagbabayad ng bill. Sana bigyan niyo ako ng kahilingan ko.

I received my recent bill due on May 29, [redacted], with a billing period of Apr.19-May18, [redacted]. The amount due is 5,[redacted].70, with a balance carried over from the previous bill of 5,[redacted].54. I paid the current balance on May 20, [redacted]. I am questioning where this previous balance originated from, as I have kept up with my monthly Meralco payments and the pandemic installment plan. I settled the outstanding amount of 9,[redacted].30 from the installment plan on January 05, [redacted], as per Meralco's announcement. However, this amount seems to still reflect on my current bill despite the settlement. I contacted the Meralco hotline for clarification, but there was no resolution. The details on my Statement of Account (SOA) do not align with the information in the system. I would like to request an updated and accurate SOA to be sent to my email. Kindly ensure all installment plan payments are reflected correctly. If proof of payment is needed, please advise on where to send it. Thank you.

I am unsure why we keep getting disconnected, yet we strive hard to find ways to pay our Meralco bills. It's frustrating that they quickly cut us off after just one to two months of arrears. Meanwhile, our neighbors haven't paid since February 15, [redacted], but they're still connected. Their latest bill, as of August 2, [redacted], amounts to 72,[redacted]. I hope Meralco can look into this matter. It's disheartening that we're being disconnected despite our efforts to pay, while others who haven't paid even once remain connected. Their name with Meralco is Sivirena C. Angeles. Please check this as soon as possible. Thank you.

There is a live wire tangled on the roof of my mother-in-law's house, her physical address is [redacted] National Road, Barangay Palangoy, Binangonan, Rizal. Look for Zenaida Picones or Bernardo Picones. This line is from their neighbor, but they said it's an internet line. However, upon seeing it, it's not an internet line, it's an electric wire directly on the roof. It's dangerous because that's where my mother-in-law moves when hanging their laundry. Thank you, Russel.

Hello, I would like to address my payment history regarding my monthly bills. I typically pay my bills on the 15th of the following month upon receiving them. I ensure to settle the previous bill when the next one arrives to avoid accumulation. I have been consistent with this practice without any issues in the past months. However, I am puzzled as to why my electricity was suddenly disconnected. I always make sure to pay on time and prevent any arrears. Could you kindly review my payment history to understand the situation better?

Re: ID No. [redacted]03 February 14, [redacted] I have submitted a termination request to Meralco-Caloocan and was advised by your staff to transfer the service to the current occupant. I have informed Ms. Lalaine Ducat, one of the occupants, about this. Meralco sent a letter to Ms. Ducat outlining the transfer requirements, including an authorization letter for a representative. I asked Ms. Ducat to provide me with the authorization letter, but as of now, she has not complied with the request. Therefore, I kindly ask your office to proceed with processing my service termination request. Thank you.

My electricity line was cut off due to a passing vehicle incident last June 8 at 1:30 am. I reported it to Meralco hotline [redacted] at 8 am the same day and got reference number [redacted]7. Despite multiple follow-ups, no service men have arrived. Today, I made another personal service report and received case number [redacted]7, but still no one came. I called the hotline again and sent a text for follow-up, getting case number [redacted]9. It's been over 30-40 hours, and we're struggling due to the lack of service. Our food has spoiled, and we're suffering in the heat. We urgently need Meralco to act and send their service men soon.

We recently received our bill for July totaling $2,[redacted].67, which included a disconnection fee. It's perplexing as we had outstanding balances from May and June, yet did not receive a disconnection fee previously. While we acknowledge our duty to pay, the inconsistency in disconnection fees every other month is confusing. We would appreciate clarification on this matter. Thank you.