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MantelsDirect.com Customer FAQ

Top Answers & How-to Guides

What is MantelsDirect.com's Phone Number?

The question we are asked most often is about how to talk to MantelsDirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide mounting hardware with the mantels?

Yes, at MantelsDirect.com, we provide mounting hardware with our mantels. Each mantel purchase includes the necessary hardware for...
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Materials

What materials are available for mantels?

At MantelsDirect.com, we offer a wide range of materials for mantels to meet the diverse tastes and preferences of our customers. Our...
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Customization

Can I customize the size of the mantel?

Yes, at MantelsDirect.com, we offer the option to customize the size of your mantel. We understand that every home is unique and has...
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Installation

Do you offer installation services?

No, MantelsDirect.com does not offer installation services. We specialize in providing high-quality mantels, shelves, and accessories...
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Fireplace Options

Can I order a mantel without a fireplace?

Yes, you can certainly order a mantel without a fireplace from MantelsDirect.com. We understand that a mantel is not exclusively meant...
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Clearance

What is the recommended clearance around the fireplace for installing a mantel?

The recommended clearance around a fireplace for installing a mantel is typically specified by the manufacturer or local building codes....
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping services. At MantelsDirect.com, we understand that our customers come from all around the world...
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Return Policy

What is the return policy for mantels?

Our return policy for mantels is straightforward. We strive to ensure your complete satisfaction with your purchase from MantelsDirect.com....
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Shipping

How long does it take to ship a mantel?

At MantelsDirect.com, we understand the importance of timely delivery. The shipping time for our mantels depends on various factors...
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Compatibility

Are the mantels suitable for both gas and wood-burning fireplaces?

Yes, our mantels are suitable for both gas and wood-burning fireplaces. We understand that customers have different preferences when...
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Mounting Hardware

Do you provide mounting hardware with the mantels?

Yes, at MantelsDirect.com, we provide mounting hardware with our mantels. Each mantel purchase includes the necessary hardware for...
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Help me with my MantelsDirect.com customer service issue

Ask any question you have about MantelsDirect.com customer service. We will do our best to get you answers right away.
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