What is the cancellation policy?
Asked a year ago
The cancellation policy at Mandarin Oriental Hotels allows guests to cancel their reservations free of charge up until a specific time on the day of arrival, typically before 6:00 PM local time. However, certain promotions or special offers may have different cancellation terms. If a guest fails to cancel their reservation within the specified period, or in the case of a no-show, the hotel will charge one night's room rate as a penalty. For group bookings or bookings during peak seasons, different cancellation policies may apply as mentioned during the reservation process. It is recommended to review the specific terms and conditions while making a reservation to fully understand the cancellation policy for each booking.
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