What is the cancellation policy?
Asked 6 months ago
The cancellation policy at MainStay Suites allows guests to cancel their reservation up until the day before their scheduled arrival without incurring any charges. However, cancellations made on the day of arrival or any no-shows will result in a charge for the first night's stay. This policy ensures that rooms are available for other potential guests and helps maintain the efficiency of our operations. To cancel a reservation, guests can contact our reservations team by phone or email, or make use of the online cancellation option available on our website. We understand that unforeseen circumstances might arise, and we strive to provide flexibility while also ensuring fairness for all our guests.
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