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MainStay Suites Customer FAQ

Top Answers & How-to Guides

What is MainStay Suites's Phone Number?

The question we are asked most often is about how to talk to MainStay Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a shuttle service to the airport provided by MainStay Suites?

Yes, MainStay Suites provides a convenient shuttle service to the airport for our guests. Our complimentary shuttle runs at scheduled...
Ask any question you have about MainStay Suites customer service, get an answer now.
Contact MainStay Suites customer service

Amenities

What amenities are offered at MainStay Suites?

MainStay Suites offers a variety of amenities to enhance the guests' stay. Firstly, our spacious suites comprise fully-equipped kitchens...
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Policies

What is the cancellation policy?

The cancellation policy at MainStay Suites allows guests to cancel their reservation up until the day before their scheduled arrival...
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Pets

Are pets allowed at MainStay Suites?

Yes, pets are allowed at MainStay Suites. We understand that pets are part of the family, and we want to ensure a comfortable stay...
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Wi-Fi

Is there free Wi-Fi available for guests?

Yes, MainStay Suites provides complimentary Wi-Fi access for all guests. We understand the importance of staying connected while traveling,...
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Breakfast

Do MainStay Suites offer breakfast?

Yes, MainStay Suites offer complimentary breakfast for our guests. We understand the importance of starting the day with a nourishing...
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Fitness

Is there a fitness center available at MainStay Suites?

Yes, MainStay Suites provides a fully-equipped fitness center for all guests to enjoy. Our fitness center is designed to meet your...
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Check-in/out

What are the check-in and check-out times at MainStay Suites?

Check-in at MainStay Suites typically begins at 3:00 PM, allowing guests ample time to settle in comfortably. However, please keep...
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Parking

Is there parking available for guests?

Yes, MainStay Suites offers complimentary parking for all guests. Our hotel understands the importance of convenience and ensures that...
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Pool

Do MainStay Suites have a pool?

Yes, MainStay Suites offers a pool for its guests to enjoy during their stay. Our hotel understands the importance of providing a range...
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Room Options

Are there any smoking/non-smoking rooms available?

Yes, MainStay Suites offers both smoking and non-smoking rooms to accommodate our guests' preferences. We understand that some guests...
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Age Requirement

What is the minimum age requirement for check-in?

The minimum age requirement for check-in at MainStay Suites is 18 years old. Guests must be at least 18 years old or older to reserve...
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Shuttle Service

Is there a shuttle service to the airport provided by MainStay Suites?

Yes, MainStay Suites provides a convenient shuttle service to the airport for our guests. Our complimentary shuttle runs at scheduled...
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Help me with my MainStay Suites customer service issue

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